The Effect of Job Satisfaction on Psychological Well-Being for Taiwanese Home-Care Workers, Mediated by Emotional Labor
Abstract
:1. Introduction
1.1. Taiwanese Home-Care Workers
1.2. Job Satisfaction
1.3. Psychological Well-Being
1.4. Emotional Labor
1.5. Objective and Hypotheses
- (1)
- To investigate the association between job satisfaction and emotional labor and to compare whether the internal factors of job satisfaction associated with emotional labor have a greater effect than the external factors of job satisfaction.
- (2)
- To investigate the association between emotional labor and psychological well-being.
- (3)
- To investigate whether the effect of job satisfaction on psychological well-being is mediated by emotional labor.
2. Materials and Methods
2.1. Study Design and Participants
2.2. Measures
2.3. Statistical Analysis
3. Results
3.1. Major Characteristics
3.2. Major Characteristics Affecting Psychological Well-Being
3.3. Job Satisfaction Associated with Psychological Well-Being
3.4. Emotional Labor Associated with Psychological Well-Being
3.5. Assessment of Structural Equation Model
4. Discussion
4.1. Sample Size and Reliability
4.2. Job Satisfaction Associated with Emotional Labor
4.3. Emotional Labor Associated with Psychological Well-Being
4.4. Job Satisfaction Associated with Psychological Well-Being
4.5. Effect of Job Satisfaction on Psychological Well-Being through Emotional Labor
4.6. Limitations and Future Research
4.7. Theoretical and Practical Implications
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
Appendix A
Emotional Labor | |
Surface acting | |
Item 1 | When caring for individuals, not only do I appear happy on the outside but also feel happy inside. |
Item 2 | I try my best to overcome my negative emotions while working and provide friendly and kind service to the individuals under my care. |
Item 3 | Even if I know the individuals, I care for are being unreasonable, I am still able to empathize with their perspective and sincerely help them solve problems. |
Item 4 | Despite feeling tired, I strive to maintain appropriate emotions while working. |
Deep acting | |
Item 1 | If I need to express a certain emotion (such as kindness or gentleness) in front of others, I would try my best to make it come from the heart rather than to fake it. |
Item 2 | When I am feeling down, I temporarily forget about it for the sake of work and maintain a positive attitude towards the individuals I care for. |
Item 3 | I work hard to cultivate empathy towards the individuals I care for. |
Item 4 | When faced with setbacks at work, I make an effort to remain calm and promptly work towards improving the situation of unease. |
Item 5 | I make an effort to understand the problems of the individuals I care for and provide solutions to ease their frustrations. |
Job Satisfaction Internal factors | |
Item 1 | My job gives me a sense of accomplishment. |
Item 2 | I can complete tasks assigned by my supervisor independently. |
Item 3 | My supervisor recognizes my job performance. |
Item 4 | I receive recognition from service recipients for my job performance. |
Item 5 | I receive recognition from clients’ family members for my job performance. |
Item 6 | I am competent in the service items required for the job. |
Item 7 | I can arrive at the service recipient’s home on time. |
Item 8 | I can complete my work within the specified time and maintain good quality. |
External factors | |
Item 1 | I am satisfied with the benefits and systems provided by the organization (such as labor insurance, health insurance, and bonuses). |
Item 2 | I am satisfied with my supervisor’s decision-making ability. |
Item 3 | I am satisfied with my current hourly wage and salary. |
Item 4 | I am satisfied with the safety of the work environment. |
Item 5 | I am satisfied with the location and distance of the assigned cases. |
Item 6 | I am satisfied with the flexibility of my work schedule. |
Item 7 | My current case load is stable. |
Item 8 | I am happy and satisfied with my current job. |
Psychological Well-being | |
Item 1 | I like myself. |
Item 2 | I am deserving of love and trust. |
Item 3 | I do not feel alone. |
Item 4 | I love my life. |
Item 5 | The income from my job is sufficient to meet my needs, and I feel secure. |
Item 6 | I am capable of solving problems in my life. |
Item 7 | I am able to live the life I want. |
Item 8 | Overall, I am satisfied with my current job. |
Item 9 | I am respected at work. |
Item 10 | I receive recognition from clients and their families for my work. |
Item 11 | Seeing improvement in the individuals I care for makes my work meaningful and brings me joy. |
Item 12 | My work helps vulnerable individuals and benefits the society. |
Item 13 | My work brings happiness to others. |
Item 14 | My work performance consistently brings me a sense of accomplishment. |
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Variable | Mean ± SD (%) |
---|---|
Country | |
Taiwan | 305 (96.5%) |
China | 11 (3.5%) |
Gender (females) | 252 (79.7%) |
Age | 42.05 ± 12.15 |
Marital status | |
married | 201 (63.6%) |
unmarried | 78 (24.9%) |
divorce | 27 (8.5%) |
widowed | 10 (3.2%) |
Education | |
junior high school | 20 (6.3%) |
senior high school | 99 (31.3%) |
vocation high school | 123 (38.9%) |
university | 70 (22.2%) |
master | 4 (1.3%) |
Working year | 5.64 ± 5.13 |
Monthly salary (TWD) | |
<25,000 | 25 (7.9%) |
25,001–35,000 | 160 (50.6%) |
35,001–45,000 | 114 (36.1%) |
45,001–55,000 | 14 (4.4%) |
55,001–65,000 | 0 (0%) |
>65,001 | 3 (1.0%) |
EJS | IJS | SA | DA | PWB | |
---|---|---|---|---|---|
EJS | 1 | 0.518 ** | 0.402 ** | 0.330 ** | 0.603 ** |
IJS | 1 | 0.403 ** | 0.429 ** | 0.631 ** | |
SA | 1 | 0.512 ** | 0.507 ** | ||
DA | 1 | 0.491 ** | |||
PWB | 1 |
Construct | Type | Items | Loadings | Cronbach’s Alpha | AVE | CR |
---|---|---|---|---|---|---|
Emotional labor | Deep acting | item1 | 0.717 | 0.856 | 0.636 | 0.897 |
item2 | 0.788 | |||||
item3 | 0.818 | |||||
item4 | 0.839 | |||||
item5 | 0.819 | |||||
Surface acting | item1 | 0.746 | 0.77 | 0.594 | 0.853 | |
item2 | 0.836 | |||||
item3 | 0.812 | |||||
item4 | 0.68 | |||||
Job satisfaction | Internal factors | item1 | 0.768 | 0.919 | 0.64 | 0.934 |
item2 | 0.837 | |||||
item3 | 0.772 | |||||
item4 | 0.884 | |||||
item5 | 0.869 | |||||
item6 | 0.795 | |||||
item7 | 0.746 | |||||
item8 | 0.712 | |||||
External factors | item1 | 0.768 | 0.92 | 0.641 | 0.934 | |
item2 | 0.704 | |||||
item3 | 0.833 | |||||
item4 | 0.798 | |||||
item5 | 0.833 | |||||
item6 | 0.813 | |||||
item7 | 0.807 | |||||
item8 | 0.841 | |||||
Psychological well-being | item1 | 0.607 | 0.923 | 0.503 | 0.934 | |
item2 | 0.636 | |||||
item3 | 0.656 | |||||
item4 | 0.659 | |||||
item5 | 0.629 | |||||
item6 | 0.682 | |||||
item7 | 0.706 | |||||
item8 | 0.789 | |||||
item9 | 0.738 | |||||
item10 | 0.776 | |||||
item11 | 0.755 | |||||
item12 | 0.737 | |||||
item13 | 0.747 | |||||
item14 | 0.774 |
Hypotheses | Coefficient | Standard Deviation | T Statistics | p-Value |
---|---|---|---|---|
IJS-SA-PWB (H9) | 0.046 | 0.019 | 2.377 | 0.018 * |
IJS-DA-PWB (H10) | 0.053 | 0.020 | 2.683 | 0.007 * |
EJS-DA-PWB (H11) | 0.024 | 0.014 | 1.703 | 0.089 |
EJS-SA-PWB (H12) | 0.046 | 0.016 | 2.797 | 0.005 * |
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Kuo, T.-S.; Chu, L.-C.; Kao, P.-L.; Shih, C.-L. The Effect of Job Satisfaction on Psychological Well-Being for Taiwanese Home-Care Workers, Mediated by Emotional Labor. Healthcare 2023, 11, 2514. https://doi.org/10.3390/healthcare11182514
Kuo T-S, Chu L-C, Kao P-L, Shih C-L. The Effect of Job Satisfaction on Psychological Well-Being for Taiwanese Home-Care Workers, Mediated by Emotional Labor. Healthcare. 2023; 11(18):2514. https://doi.org/10.3390/healthcare11182514
Chicago/Turabian StyleKuo, Tung-Sheng, Li-Chuan Chu, Pi-Lien Kao, and Chia-Lung Shih. 2023. "The Effect of Job Satisfaction on Psychological Well-Being for Taiwanese Home-Care Workers, Mediated by Emotional Labor" Healthcare 11, no. 18: 2514. https://doi.org/10.3390/healthcare11182514