- Article
RETRACTED: Assessing Service Quality Using SERVQUAL Model: An Empirical Study on Some Private Universities in Bangladesh
- Umma Salma Hoque,
- Nazmoon Akhter,
- Nurul Absar,
- Mayeen Uddin Khandaker and
- Abdullah Al-Mamun
The increased competitive academic environment pushes higher institutions to improve their service quality for meeting the market demands. It is thus necessary to assess the factors that satisfy students and make them loyal to the university. This st...

