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  • 4.6
    Impact Factor
  • 10.0
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  • 15 days
    Submission to First Decision
  • 4 days
    Acceptance to Publication

Future Internet

Future Internet is an international, peer-reviewed, open access journal on internet technologies and the information society, published monthly online by MDPI.  

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All Articles (3,799)

  • Article
  • Open Access

Support request management in public institutions is often fragmented, limiting oversight and management indicators. This study developed a natural language processing module for the automated classification of technical and information technology support requests, integrated into the institutional email system of a provincial government in Ecuador. Using a Design Science Research approach, the module was evaluated against a keyword-based baseline and a human consensus reference across three analyses: a primary corpus of institutional emails, a complementary validation of in-person requests, and an aggregate analysis of both channels. The module achieved significantly higher performance than the baseline in the email corpus (macro-F1 0.733 vs. 0.412; p = 0.0001) and in the aggregate analysis (macro-F1 0.713 vs. 0.510; p = 0.0002), while for in-person requests, no statistically significant difference was detected between the two methods (macro-F1 0.533 vs. 0.635; Δ = −0.101; 95% CI [−0.211, +0.120]; p = 0.221), with the keyword baseline nominally higher. Inter-rater agreement was substantial to almost perfect across subsets. These findings indicate that the module outperformed the implemented keyword baseline on institutional email. A supervised classifier and a second language model showed no detectable difference from the module on anonymized text.

Future Internet

14 November 2026

Operational ingestion and LLM-based classification pipeline: email retrieval from the institutional mailbox, body cleaning, and classification via the Anthropic API, with results persisted to PostgreSQL. Box colors distinguish inputs (blue), processing steps (green), the external model service (yellow), and the database (purple). Blue arrows show data flow; the red dashed arrow shows retrieval of unread emails.
  • Article
  • Open Access

Single observations can mischaracterize dynamic web tracking and browser fingerprinting. We measured privacy- and security-relevant indicators across a fixed, purposively curated frame of 947 Ecuador-associated organizational domains using Blacklight on 25 June, 25 July, and 25 August 2026. A completion-aware Playwright pipeline preserved the original JSON artifacts, acquisition provenance, SHA-256 hashes, quality-control results, and contextual taxonomy. Successful JSON export rates were 58.0%, 55.8%, and 59.0%; 500 domains succeeded in all three rounds, 497 satisfied measurement-level quality control in all three rounds, and the strict repeated-measures panel contained 381 domains (40.2% of the target frame) after the contextual-classification-confidence criterion was applied. Within the strict panel, six primary binary indicators varied by less than one percentage point, and none changed significantly after Holm correction (all adjusted p≥0.812); three-round exact agreement was 96.6–99.5%. The 497-domain sensitivity analysis produced closely similar results. Attrition was sector-dependent, so the strict panel is a complete-case analytical population rather than a compositionally representative subset of the original frame. A prospective direct-browser runtime-corroboration campaign on 120 stratified domains yielded 118 Firefox artifacts and 109 quality-valid observations, independently recording third-party domains, cookies, CSP headers, tracker-list matches, and fingerprinting-relevant API activity. Because contemporaneous Blacklight artifacts were not collected, this branch provides runtime corroboration rather than paired accuracy validation. The findings support traceable short-window audit prioritization and repeated-measures inference, but they do not establish national prevalence, long-term website stability, or domain-specific LOPDP violations.

Future Internet

12 November 2026

  • Article
  • Open Access

Integrated 5G-IoT-AI Digital Escort Model for Trans-Caspian Freight Logistics: Simulation and Validation

  • Asel Abdullayeva,
  • Gulzada Mussapirova and
  • Dariga Kushtayeva
  • + 3 authors

Freight logistics on the Trans-Caspian International Transport Route (Middle Corridor) suffer from long dwell times, limited cargo visibility and frequent incidents. This study quantifies how a digital escort of freight, built on a four-layer 5G-IoT-AI architecture, could change the key performance indicators of the Kazakhstan section of the corridor. Each architectural layer was mapped to a measurable mechanism and coefficient, and three segments of a Kazakhstan freight forwarder’s chain were simulated, including the railway corridor (Monte Carlo simulation, N = 10,000), the port of Aktau (discrete-event simulation) and China–Europe transit, compared with a route attractiveness index. In the baseline digital scenario, railway lead time fell by 6.3% (Cohen’s d = 1.26) and expected incidents per container by 35.0%. At the port, operational errors decreased by 34.8%, whereas dwell time decreased by only 3.2% because ferry waiting time remained the dominant contributor to overall port dwell time.r. A factorial analysis showed that AI-supported processing drives lead time, IoT monitoring drives incidents and variability, and 5G affects only response time. With the current monitored share of about 35%, the lead-time gain fell below the practical-relevance threshold. The Kazakhstan route ranked first for 95.8% of 100,000 random weight vectors and remained first when the visibility criterion was removed.

Future Internet

12 November 2026

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Future Internet - ISSN 1999-5903