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Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media

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A special issue of Information (ISSN 2078-2489). This special issue belongs to the section "Information Processes".

Deadline for manuscript submissions: closed (30 November 2022) | Viewed by 76585

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Special Issue Editors

Prof. Dr. Joanna Paliszkiewicz

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Guest Editor

Institute of Management, Warsaw University of Life Sciences – SGGW, 02-787 Warszawa, Poland
Interests: social media; trust; knowledge management; management; information technology; digital era
Special Issues, Collections and Topics in MDPI journals

Dr. Marcin Ratajczak

E-Mail Website
Guest Editor

Management Institute, Warsaw University of Life Science, ul. Nowoursynowska 166, 02-787 Warszawa, Poland
Interests: corporate social responsibility
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

Knowledge management, trust, and Corporate Social Responsibility are topics of research in many disciplines and are recognized as essential concepts in social and professional life. In the era of social media, the roles of these disciplines have expanded, and new research is needed. The aim of the Special Issue is to highlight the wide-ranging research about trust, knowledge management, and Corporate Social Responsibility in the social media era.

This Special Issue will bring together papers that focus on generating a current understanding of:

Knowledge management;
Digital trust;
Corporate Social Responsibility;
Social media;
Knowledge transfer, acquisition, and development in social media;
Users’ attitudes toward digital trust in social media;
The impact of the digital era on the performance of individuals and organizations;
The integration of Enterprise Resource Planning (ERP), Customer Relation Management (CRM), and knowledge management systems;
The use of knowledge management and trust-building for new product development and innovation management;
The role of knowledge management in Corporate Social Responsibility;
The role of digital trust in Corporate Social Responsibility;
Corporate Social Responsibility and social media;
Digital trust and knowledge management;
Cybersecurity knowledge management and digital trust;
Digital trust and the Internet of Things;
Digital trust and blockchain.

Prof. Dr. Joanna Paliszkiewicz
Dr. Marcin Ratajczak
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Information is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1600 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

Trust
Intuition
Knowledge Management
Corporate Social Responsibility

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Published Papers (11 papers)

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Research

12 pages, 576 KiB

Open AccessArticle

Impact of Acquisition of Digital Skills on Perceived Employability of Youth: Mediating Role of Course Quality

by Daisy Mui Hung Kee, Aizza Anwar, Sai Ling Gwee and Muhammad Fazal Ijaz

Information 2023, 14(1), 42; https://doi.org/10.3390/info14010042 - 9 Jan 2023

Cited by 8 | Viewed by 4104

Abstract

Penang Youth Development Corporation took the “Penang Young Digital Talent Program” initiative to bridge the gap between Malaysian youth’s current digital skills and emerging technologies market demands. The program comprises different online courses such as web design, digital marketing, etc. The objective of this study is to understand the level of participants’ digital competency and, secondly, investigate the impact of participants’ digital competency on their perceived employability and examine the mediating role of course quality. This study employed a cross-section design method, and data were collected using purposive sampling. The participants (Nn= 385) of this program range from 18 to 22 years old, either born in Penang or have resided in Penang for a minimum of 3 years. The data were analyzed using Smart PLS 3.0. Post-online course findings show that digital content creation, information and data literacy, and problem-solving have a significant and positive relationship with perceived employability. Moreover, course quality significantly mediates the impact of communication and collaboration, digital safety and information and data literacy on the perceived employability of Malaysian youth. The findings of this research have implications for policymakers responsible for education, emphasizing youth’s acquisition of digital skills to help them succeed in the current workplace. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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17 pages, 558 KiB

Open AccessArticle

Cyberbullying in COVID-19 Pandemic Decreases? Research of Internet Habits of Croatian Adolescents

by Lucija Vejmelka, Roberta Matkovic and Miroslav Rajter

Information 2022, 13(12), 586; https://doi.org/10.3390/info13120586 - 16 Dec 2022

Cited by 4 | Viewed by 3943

Abstract

Online contacts and other activities on the Internet came into focus given the increased use during the COVID-19 pandemic. The online environment is a setting for problematic Internet use, including cyberbullying, and research so far shows that inclusion in cyberbullying depends on the amount of screen time. Increases in screen time during the pandemic could affect the growth of the prevalence rates of children’s involvement in cyberbullying. The aim of this paper is to compare the Internet habits, cyberbullying and parental role in children’s online activities before and during the COVID-19 pandemic, when the use of the Internet increased due to online classes and implemented measures to prevent the spread of the infection. The Institute of Public Health of Split-Dalmatia County conducted a quantitative online survey of Internet habits and problematic Internet use in two waves in 2017 and 2020 with adolescents from 12–18 (N₂₀₁₇ = 536; N₂₀₂₀ = 284). Research included adherence to ethical standards of research with children. An online activity questionnaire for children, a questionnaire of parental behaviors and the European Cyberbullying Intervention Project Questionnaire—ECIPQ were used. The results of the research point out that cyberbullying rates in the pandemic decreased. The results show that the cumulative effect of parental monitoring is medium with approximately 5% of explained variance for experiencing and 6% for committing violence. The similar set of predictors is statistically significant in both regressions. Parental actions of monitoring applications, informing children and monitoring search history are identified as protective factors for committing or experiencing cyber violence. These findings are important for understanding the effect of the general digitization of society, which leads to an extensive increase in the use of online content and various digital tools, and the role of the parents, especially as protective potential for cyberbullying among children. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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16 pages, 696 KiB

Open AccessArticle

The Involvement of Public Higher Education Institutions (HEIs) in Poland in the Promotion of the Sustainable Development Goals (SDGs) in the Age of Social Media

by Piotr Pietrzak

Information 2022, 13(10), 473; https://doi.org/10.3390/info13100473 - 1 Oct 2022

Cited by 3 | Viewed by 2479

Abstract

The aim of this paper is to present the involvement of public Higher Education Institutions (HEIs) in Poland in promoting the Sustainable Development Goals (SDGs) in 2021. The reason for undertaking the research was a noticeable lack of studies in the literature on the engagement of universities in the concept of sustainability. The research conducted was mainly qualitative in nature. The aim was realized using three groups of research methods: collection of empirical data, data processing, and the presentation of study outcomes. The study used 16 indicators, constructed from data taken from SciVal and RAD-on reports. These indicators presented the number of publications promoting each of the SDGs in 2021 per academic staff and other persons carrying out and participating in teaching or research activities. The research was conducted on 57 universities from Poland. Four clusters were distinguished as a result of the cluster analysis that was performed. The first cluster comprised only universities of life sciences. This group had the highest publication productivity for the following goals: SDG2, SDG3, SDG6, SDG11, SDG12, SDG13, SDG14, SDG15, and SDG16. The universities that made up cluster 2 (predominantly universities of technology) specialized in publications related to goals such as SDG7 and SDG9. The highest publication productivity for SDG1, SDG4, SDG5, SDG8, SDG10, and SDG16 belonged to cluster 3 (consisting mainly of universities of economics). The HEIs (mainly universities of physical education) that made up cluster 4 did not have the highest publication productivity in any of the SDGs. Therefore, it can be concluded that, in 2021, there was a correlation between the profile of a public HEI in Poland and the SDGs it was involved in promoting. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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12 pages, 852 KiB

Open AccessArticle

Social Media Bullying in the Workplace and Its Impact on Work Engagement: A Case of Psychological Well-Being

by Aizza Anwar, Daisy Mui Hung Kee and Muhammad Fazal Ijaz

Information 2022, 13(4), 165; https://doi.org/10.3390/info13040165 - 25 Mar 2022

Cited by 9 | Viewed by 6000

Abstract

The hotel industry has transformed the social and official interaction and communication landscape due to information technology. This has created a new venue for bullying, known as cyberbullying. This study aims to examine the impact of workplace cyberbullying on the work engagement of hotel employees while examining the mediating role of psychological well-being and work meaningfulness using the job demand resource model and conservation of resource theory. The data (n = 470) were collected from 4-star and 5-star hotel employees in Pakistan. The results reported that psychological well-being mediates the relationship between workplace cyberbullying and work engagement. Moreover, work meaningfulness also mediates the relationship between psychological well-being and work engagement. Findings suggest that the hotel industry of Pakistan should acknowledge the presence of cyberbullying and design policies and procedures to maintain a healthy work environment for employees’ psychological well-being and ensure that hotel employees find their work meaningful. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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21 pages, 1088 KiB

Open AccessArticle

The Role of Trustworthiness Facets for Developing Social Media Applications: A Structured Literature Review

by Angela Borchert and Maritta Heisel

Information 2022, 13(1), 34; https://doi.org/10.3390/info13010034 - 13 Jan 2022

Cited by 3 | Viewed by 4689

Abstract

This work reviews existing research about attributes, which are assessed by individuals to evaluate the trustworthiness of (i) software applications, (ii) organizations (e.g., service providers), and (iii) other individuals. As these parties are part of social media services, previous research has identified the need for users to assess their trustworthiness. Based on the trustworthiness assessment, users decide whether they want to interact with them and whether such interactions appear safe. The literature review encompasses 264 works from which so-called trustworthiness facets of 100 papers could be identified. In addition to an overview of trustworthiness facets, this work further introduces a guideline for software engineers on how to select appropriate trustworthiness facets during the analysis of the problem space for the development of specific social media applications. It is exemplified by the problem of “catfishing” in online dating. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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18 pages, 725 KiB

Open AccessArticle

Factors Effecting Omnichannel Customer Experience: Evidence from Fashion Retail

by Hadiqa Riaz, Umair Baig, Ieva Meidute-Kavaliauskiene and Hassaan Ahmed

Information 2022, 13(1), 12; https://doi.org/10.3390/info13010012 - 28 Dec 2021

Cited by 23 | Viewed by 16786

Abstract

This research work was designed to investigate the changing dynamics of the retail landscape driven by omnichannel retailing, and to determine the effects on the omnichannel customer’s experience. The role of omnichannel customer behavior in the relation between omnichannel retailing and customer experience was assessed through a survey of 265 omnichannel customers of different fashion retail brands in Pakistan. The results of partial least squares structural equation modeling (PLS-SEM) showed a strong mediating effect of omnichannel customer behavior in channeling the drivers of omnichannel retailing towards an enhanced customer experience. Omnichannel retailing helps to enhance the customer experience via determinants of omnichannel integration, order fulfilment, usability and seamlessness. The research findings underpin the positive significant effect of all factors of omnichannel retailing on the customer experience. Among the four omnichannel retailing constructs, seamlessness emerged as a major direct and indirect contributor, followed by omnichannel integration and usability dimensions. Notwithstanding the small sample size, this research contributes to the omnichannel retailing landscape of Pakistan’s fashion retail industry by suggesting a functional approach for creating a fully integrated shopping experience and omnichannel strategies for fashion brands. Furthermore, it will also provide brands an opportunity to strengthen their customers’ experience throughout the buying channel. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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28 pages, 4499 KiB

Open AccessArticle

Using Machine Learning to Compare the Information Needs and Interactions of Facebook: Taking Six Retail Brands as an Example

by Yulin Chen

Information 2021, 12(12), 526; https://doi.org/10.3390/info12120526 - 17 Dec 2021

Viewed by 2821

Abstract

This study explores the interactive characteristics of the public, referencing existing data mining methods. This research attempts to develop a community data mining and integration technology to investigate the trends of global retail chain brands. Using social media mining and ensemble learning, it examines key image cues to highlight the various reasons motivating participation by fans. Further, it expands the discussion on image and marketing cues to explore how various social brands induce public participation and the evaluation of information efficiency. This study integrates random decision forests, extreme gradient boost, and adaboost for statistical verification. From 1 January 2011 to 31 December 2019, the studied brands published a total of 25,538 posts. The study combines community information and participation in its research framework. The samples are divided into three categories: retail food brand, retail home improvement brand, and retail warehouse club brand. This research draws on brand image and information cue theory to design the theoretical framework, and then uses behavior response factors for the theoretical integration. This study contributes a model that classifies brand community posts and mines related data to analyze public needs and preferences. More specifically, it proposes a framework with supervised and ensemble learning to classify information users′ behavioral characteristics. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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16 pages, 1693 KiB

Open AccessArticle

Demographics and Personality Discovery on Social Media: A Machine Learning Approach

by Sarach Tuomchomtam and Nuanwan Soonthornphisaj

Information 2021, 12(9), 353; https://doi.org/10.3390/info12090353 - 30 Aug 2021

Cited by 3 | Viewed by 2940

Abstract

This research proposes a new feature extraction algorithm using aggregated user engagements on social media in order to achieve demographics and personality discovery tasks. Our proposed framework can discover seven essential attributes, including gender identity, age group, residential area, education level, political affiliation, religious belief, and personality type. Multiple feature sets are developed, including comment text, community activity, and hybrid features. Various machine learning algorithms are explored, such as support vector machines, random forest, multi-layer perceptron, and naïve Bayes. An empirical analysis is performed on various aspects, including correctness, robustness, training time, and the class imbalance problem. We obtained the highest prediction performance by using our proposed feature extraction algorithm. The result on personality type prediction was 87.18%. For the demographic attribute prediction task, our feature sets also outperformed the baseline at 98.1% for residential area, 94.7% for education level, 92.1% for gender identity, 91.5% for political affiliation, 60.6% for religious belief, and 52.0% for the age group. Moreover, this paper provides the guideline for the choice of classifiers with appropriate feature sets. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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17 pages, 6601 KiB

Open AccessArticle

Making Information Measurement Meaningful: The United Nations’ Sustainable Development Goals and the Social and Human Capital Protocol

by John P. Wilson

Information 2021, 12(8), 338; https://doi.org/10.3390/info12080338 - 23 Aug 2021

Cited by 5 | Viewed by 3111

Abstract

Drucker’s saying that “What gets measured gets managed” is examined in the context of corporate social responsibility. The United Nations’ Sustainable Development Goals have encouraged sustainability reporting, and a reporting tool, the Social and Human Capital Protocol, has been developed to assist measurement and provide information to support the achievement of sustainability. This information should be valid and reliable; however, it is not easy to measure social and human capital factors. Additionally, companies use a large number of methodologies and indicators that are difficult to compare, and they may sometimes only present positive outcomes as a form of greenwashing. This lack of full transparency and comparability with other companies has the potential to discredit their reports, thereby supporting the claims of climate change deniers, free-market idealogues and conspiracy theorists who often use social media to spread their perspectives. This paper will describe the development of environmental reporting and CSR, discuss the natural capital protocol, and assess the extent to which the Social and Human Capital Protocol is able to fulfil its purpose of providing SMART objective measurements. It is the first academic article to provide a detailed examination of the Social and Human Capital Protocol. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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13 pages, 271 KiB

Open AccessArticle

Employee Well-Being and Digital Work during the COVID-19 Pandemic

by Marta Juchnowicz and Hanna Kinowska

Information 2021, 12(8), 293; https://doi.org/10.3390/info12080293 - 23 Jul 2021

Cited by 49 | Viewed by 23957

Abstract

The digitalisation of work is resulting in a transformation in the relationship between employees and employers as well as the perception of quality of life. Under the conditions of the COVID-19 pandemic, individuals whose work could be done with digital tools were directed to work remotely. Performing work duties at a distance from the workplace, colleagues, and supervisors affects the workplace resources available to employees and can have an impact on employee well-being. The main purpose of this paper is to analyse the relationship between remote working and employee well-being. The research hypothesis was that there is a relationship between employee well-being and the level of digitisation of work performed, as measured by the frequency of remote working. This article presents the results of empirical research conducted in January 2021, using the CAWI method, on a representative sample of Polish workers (n = 1000). An exploratory factor analysis and logistic regression were carried out. The results point to the three-dimensional nature of employee well-being, which includes workplace relationships, health, and work–life balance. Based on the results, working exclusively remotely was shown to negatively affect well-being in terms of workplace relationships and work–life balance. There was no statistically significant association between remote working and subjective health assessment. The results have important implications for the management of employee well-being in remote working settings. Originality/value lies in the fact that the article provides practical guidance in planning hybrid work arrangements. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

15 pages, 2898 KiB

Open AccessArticle

Social Media in Communicating about Social and Environmental Issues—Non-Financial Reports in Poland

by Ewa Stawicka and Joanna Paliszkiewicz

Information 2021, 12(6), 220; https://doi.org/10.3390/info12060220 - 22 May 2021

Cited by 3 | Viewed by 2872

Abstract

The main purpose of this article is to analyze the dissemination of social reports among entrepreneurs in order to determine the number of reporting organizations and examples in which Corporate Social Responsibility (CSR) areas enterprises report. We analyze the dissemination of social reports among entrepreneurs in Poland and determine the number of reporting organizations and examples in which CSR companies report. This work is a guide for entrepreneurs in Poland to build strategies and activities for transparency and communicating good practice. One of the research goals was to identify and evaluate communication activities with stakeholders in terms of responsible activities, social and environmental. The data analysis comes from a detailed literature review and the Responsible Business Forum (FOB) Reports database for 2008–2019 in Poland. The results of the survey show that many entrepreneurs in Poland, representing small, medium-sized (SME), and even large enterprises underestimate the importance of socially responsible activities. Entrepreneurs communicate with stakeholders to a limited extent and are not informed about good practices. The vast majority of the surveyed enterprises, especially large ones, prepare social reports, which result from obligation: requirements of Directive 2014/95/EU. The SME sector shows a lack of knowledge and uses individual marketing communication tools to a limited extent, limiting itself to advertising activities (very few companies prepare social reports). The article is a practical tip for enterprises showing the impact of business on changes towards sustainable development. Originality/value lies in the fact that the article presents selected research results on various aspects related to social reporting and communicating social and environmental activities to stakeholders. Full article

(This article belongs to the Special Issue Knowledge Management, Digital Trust, and Corporate Social Responsibility in the Era of Social Media)

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