Search Results (41)

With the maturity of haptic technology and complex systems, tactile interaction has gradually become realized through specific hardware and software configurations in the e-commerce and business industries. As an innovative form depending on haptic systems, tactile interactive advertising could help both advertisers and consumers enhance the haptic experience of products through technology-mediated virtual environments and provide tactile information for purchase decision making that relies on restoring the real sense of touch. On the basis of the value-based adoption model (VAM) and the need for touch (NFT) from a preference for haptic information in a system, we conduct quantitative research and construct a partial least squares structural equation model, which aims to study the influencing factors that characterize the user preference of tactile interactive advertisements empowered by haptic systems among Chinese consumers. A total of 509 valid questionnaires were collected through online and offline channels. The study revealed that the perceived enjoyment (PE) and telepresence (TEL) of tactile interactive advertisements as benefit factors positively influence the perceived value (PV) and that the perceived fee (PF) as a sacrifice factor negatively influences PV, which further impacts the attitude and intention to use (IU). In addition, the study verified that a higher NFT positively affected PE, PU, and PF and IU for the perception of tactile interactive advertising. Through this study, we aim to provide insights from a consumer perspective to enhance the advertising effect and user experience through tactile interaction in further e-commerce, which transforms how we interact with digital systems and virtual environments. Full article

This paper investigates sustainable decision systems within green E-business models by analyzing how different O2O (online-to-offline) fulfillment structures affect emission-reduction efforts and pricing strategies in a two-tier supply chain consisting of a manufacturer and a new retailer. Three practical sales formats—package self-pickup, nearby delivery, and hybrid—are modeled using Stackelberg game frameworks that incorporate key factors such as inconvenience cost, logistics cost, processing fees, and emission-reduction coefficients. Results show that the manufacturer’s emission-reduction decisions and both parties’ pricing strategies are highly sensitive to cost conditions and consumer preferences. Specifically, higher inconvenience and abatement costs consistently reduce profitability and emission efforts; the hybrid model exhibits threshold-dependent advantages over single-mode strategies in terms of carbon efficiency and economic returns; and consumer green preference and distance sensitivity jointly shape optimal channel configurations. Robustness analysis confirms the model’s stability under varying parameter conditions. These insights provide theoretical and practical guidance for firms seeking to develop adaptive, low-carbon fulfillment strategies that align with sustainability goals and market demands. Full article

With the rise of omnichannel (OC) retailing in food e-retail, understanding how OC retailing and product quality attributes influence consumer purchasing behaviour and value perceptions is crucial for developing e-retail strategies and enhancing consumer services. This study examined their impacts on Chinese consumers’ purchases of Australian beef (brisket) through a discrete choice experiment in Beijing, Shanghai, Guangzhou and Shenzhen and analysed 872 valid responses using multinomial logit, random parameter logit, and latent class models. Our findings reveal that Chinese consumers prefer buying Australian brisket via OC apps and offline stores, paying approx. 44% and 134% more per 500 g, respectively, compared to self-operated e-commerce stores. Brand, manufacturer and origin traceability are key quality attributes, with additional paid for brisket manufactured and packaged in Australia (under Australian brands) and featuring the MLA “True Aussie Beef” label over QR codes. This study also identified four distinct consumer clusters: (i) premium shoppers, (ii) channel and traceability-oriented shoppers, (iii) omnichannel and price-oriented shoppers and (iv) tech-savvy and discerning shoppers, highlighting varying sensitivities to e-retail channels and product attributes. These findings offer strategic and actionable insights for Australian beef exporters and OC retailers seeking to optimise consumer engagement and value creation in China’s evolving e-retail landscape. Full article

The ever-expanding market has made organic food a popular research topic, with the primary question being what factors facilitate or hinder consumers in making an organic purchase. The most relevant studies have been conducted in an offline context. As selling organic food online has become a common practice and is underresearched, this study aims to (1) explore the drivers and barriers of online organic food shopping and (2) investigate the shopping behavior of organic food from an omnichannel perspective. The results of partial least square structural equation modeling (PLS-SEM), with 278 valid samples, indicate that trust in organic labels and positive review sentiment significantly contribute to the intention to purchase organic food online, which in turn influences online purchase behaviors. For online shopping behavior, the investigation shows that Taiwanese consumers, on a monthly basis, make an average of 3.22 organic food purchases and spend US$156.44 through offline channels, whereas they make 2.34 purchases of organic food and spend US$114.71 via online channels. Organic vegetables and fruits are the most frequently purchased organic foods. Among online channels, consumers prefer visiting the websites of general grocery stores and specialty stores over social media platforms. Our findings suggest that the determinants of organic food shopping differ between offline and online contexts and reveal interesting behavioral patterns of online organic shopping. Full article

This study examines the strategic decisions and profit dynamics of suppliers marketing their products through both offline and online channels, alongside online e-commerce platforms providing their own consumer credit services. We develop a model that incorporates consumer disposable income, channel preferences, and credit utility. Four supply chain scenarios are analyzed: wholesale and agency models with either private or open credit strategies. Using Stackelberg game theory, we explore suppliers’ sales model choices and the conditions under which platforms extend credit to offline channels. Our results show that increasing credit utility generally leads to higher equilibrium prices, while higher service fees compel suppliers to adjust their prices, favoring lower-cost channels. Notably, suppliers are more likely to adopt the wholesale model to secure platform credit for offline sales, especially when credit service fees or credit utility are high. Furthermore, platform credit strategies are strongly influenced by suppliers’ sales model choices: In wholesale models, platforms are more inclined to extend credit to offline channels under specific conditions of high disposable income (DPI) and credit utility, whereas in agency models, open credit strategies are only adopted when both DPI proportions and credit utility are low. This research provides new insights into how platforms can tailor credit offerings based on supplier strategies, offering a theoretical foundation for consumer credit policies in multi-channel sales environments and valuable guidance for managers in determining optimal channel strategies and credit service offerings. Full article

Environmental protection and low-carbon life are the focus of global attention. This paper adopts Stackelberg’s game method to discuss channel selection. Two decision models are involved: (1) model P represents dual-channel structure of the manufacturer, and (2) model O represents dual-channel structure of the retailer. We examined the optimal pricing strategy, and profit distribution among stakeholders. This research showed that, compared to model O, model D always sells more products, and model D has a higher (manufacturer)/lower (retailer) profits than model O. The retailer’s offline price exhibits a linear decline. At the point of intersection (0.28, 45.5), the price in both models converge to an identical value. From an environmental perspective, model D is more environmentally friendly than model O when unit carbon price is small. Furthermore, the emission reduction rate is higher if consumers’ online preference coefficient is not high in model D. Through the lens of social welfare, the sales strategies employed in model O yield higher social welfare benefits compared to those in model D. For the entire supply chain, model O is the optimal choice if they focus on environmental performance and social welfare. The research provides application guidance for the sustainable development of enterprises. Full article

Live e-commerce has proliferated as a new business model in recent years. Live-streaming channel selection strategies and behavioral decisions are critical considerations for retailers to enhance business performance by increasing engagement and profitability. This study introduces the spillover effect between influencer and self-live-streaming channels, offering new theoretical insights into sustainable supply chain management from multichannel retailing, game theory, and spillover effects for channel selection and pricing, optimizing dual-channel tactics for inclusive marketing, and challenging pricing and channel effectiveness beliefs. Hence, inclusive and sustainable business practices in live e-commerce have been examined, focusing on dual-digital-channel strategies involving influencer marketing and self-live-streaming. This paper investigates three digital supply chain structures for sustainability, which are based on influencer characteristics: the single digital channel ($S)$, the dual-digital-channel structure without spillover effect ($D^N$), and the dual-digital-channel structure with spillover effect ($D^S$). This study employs Stackelberg game models to analyze behavioral, pricing, and channel preferences, and it also extends the model to offline channels. This study finds that (a) influencer effort affects influencer live-streaming pricing, which may not always be cheaper than self-streaming digital channels; (b) commission rates significantly impact influencer pricing strategies, leading retailers to use skimming and penetration pricing strategies when commission rates are low and high; and (c) retailers may develop influencer live-streaming channels if the cross-price coefficient is medium and low but prefer it when the coefficient and spillover impact are large. By analyzing how these digital channels contribute to societal sustainability through reduced environmental impact and enhanced social inclusion, this research highlights key marketing decisions that optimize business performance and social responsibility in the digital economy. It offers live e-commerce managers strategic channel selection, pricing, and sustainability advice and recommendations for future empirical validation to enhance practical applicability. Full article

This study explores the context of buy-online-and-return-in-store (BORS) policy from an environmental perspective and conducts a comprehensive analysis through the theory of planned behavior (TPB). Adding environmental awareness and awareness of consequences provides a new perspective on how sustainable practices can be enhanced through an omni-channel retail strategy. Survey responses from 405 participants were analyzed using structural equation modeling. Results show that attitudes, subjective norms, and perceived behavioral control are key determinants of practical BORS policy. The study found that environmental awareness significantly influenced BORS adoption directly and indirectly by enhancing perceived behavioral control, whereas consequence awareness primarily affected adoption by shaping consumer attitudes. Compared with consumers who choose to return online, consumers who prefer in-store returns show higher environmental awareness, highlighting the environmental advantages of BORS. In addition, the BORS policy improves overall shopping satisfaction by integrating the convenient process of online purchases and offline returns, allowing consumers to switch freely between different channels. These findings provide valuable insights for retailers and policymakers seeking to promote sustainable consumer behavior to effectively promote the importance of sustainable retail practices. Full article

Addressing climate change necessitates reducing carbon emissions, with green behavior adoption being crucial. This study examines how green consumption awareness (GCA) and carbon emission disclosures influence consumer shopping channel choices, offering a practical approach to converting awareness into actionable behavior. Using stated preference (SP) data, we investigate the impact of green awareness and information disclosure on consumers’ choices between online and offline shopping channels. The key findings include the following: (1) GCA affects shopping channel choices in certain scenarios, though not always significantly. (2) Detailed carbon information disclosure steers consumers towards lower-emission channels, especially when specific carbon data are provided. (3) The type of goods significantly influences shopping channel decisions, serving as a variable across scenarios. (4) Effective scenarios, such as a 3 km shopping trip for categories like tissue and trash bags, where the difference in channel choice under varying levels of information disclosure is statistically significant, have been identified. These insights inform recommendations for information disclosure strategies that not only enhance GCA but also drive behavioral change, thereby fostering environmentally friendly consumption behaviors that contribute to a reduction in consumers’ carbon footprint. Full article

This study focuses on the effect of multichannel marketing communication in retail pharmacies to establish customer satisfaction in a world experiencing the digitalization of health sectors. The objective of the study is to understand customer acquisition and retention practices, the role of online and offline integrated communication, and the extent of customer preference for various marketing communication channels. As part of the study, the quantitative analysis of the publications included in the review was made using articles and reports published from 2014 to 2024. The review was conducted on the aspects of marketing using multiple channels in retail pharmacy and the healthcare-associated fields. The studies identified that comprehensive communication channel enhancement policies positively affect the generation of revenues, reduction in costs, and information delivery schedules in pharmaceuticals. Depending on the channel, consumers’ needs and wants differ, and there is success in personalizing and presenting reasonably logical thoughts to people. Synchronicity of online and offline communication effectively increases the customers’ power, trust, and satisfaction. E-marketing has always been significant in enhancing customers’ touch points, which is why digital transformation is vital. This study further supports the fact that multichannel marketing is mandatory for the success of a retail pharmacy in the prevalent, highly competitive environment. The implementation also presupposes knowledge of consumer differences, the synergy of online and offline contacts, the emphasis on personalization, and fast adaptation to the changing technological environment, but often within the framework of severe legislation. Full article

The rise of rural e-commerce, accelerated by the COVID-19 pandemic, has driven agricultural development, resulting in a dual-channel model that combines offline supermarket docking with online e-commerce direct sales. Furthermore, given the perishable nature of most agricultural products, consumers exhibit a preference for high-quality logistics services. This paper analyses the dynamics of the agricultural supply chain, beginning with the “leading enterprises + farmers” production mode, and establishes two optimal decision-making models for online and offline dual-channel agricultural supply chains, incorporating logistics service levels. The first model considers centralised decision-making, where leading agricultural producers and community superstores make decisions simultaneously, aiming to maximise the overall profit of the supply chain. The second model addresses decentralised decision-making in which the producer, as the dominant player in a Stackelberg game, anticipates the reactions of retailers and sets the wholesale price, online sales price, and online logistics service level accordingly. Retailers, as followers, then determine the offline sales price and offline logistics service level based on the producer’s decisions. Finally, we conduct a sensitivity analysis of the proposed models. Our findings reveal that as consumer focus on logistics service levels increases, the overall profit of the supply chain improves, and as the unit logistics cost corresponding to the level of logistics service increases, the marginal benefits of decreasing profit brought about by the increase in unit logistics cost also decrease. Full article

This paper investigates manufacturer encroachment on a sustainable supply chain, where the manufacturer holds exclusive information on product greenness and is responsible for both corporate social responsibility (CSR) and greening. The manufacturer and the retailer play a signaling game whereby CSR effort and wholesale price serve as joint green signals. Findings reveal that, firstly, encroachment induces higher CSR efforts from manufacturers. When customers exhibit a strong CSR preference, the resulting CSR increment leads to increased offline demand and drives up both wholesale and retail prices in a mutually beneficial manner. This phenomenon is referred to as the CSR effect, yielding a win-win encroachment. Secondly, when signaling product greenness to highly CSR-sensitive customers, the high-greenness manufacturer principally distorts her CSR effort downward to an extent unprofitable for the low-greenness manufacturer to mimic and subordinately distorts the wholesale price downward to counter CSR-induced demand decrement and mitigate CSR cost pass-through downstream. Finally, the win-win encroachment pattern is characterized by encroachment profit and signal expense sharing, with encroachment strengthening downward-distorted signaling while signaling weakens the CSR effect. These insights contribute valuable guidance for green manufacturers in CSR decision-making, which functions as a component of green signaling and facilitates transitioning to dual-channel sustainable supply chains. Full article

With the rapid development of e-commerce, the online channels encroaching on the offline sales market are becoming more serious, which will definitely harm the offline market. Moreover, there exists a certain percentage of consumers (mostly elderly people) who are not able to purchase online because they lack digital skills. Therefore, understanding the impact of the purchase channel preference and service level on pricing decisions is vital for the dual-channel supply chain management. Focusing on the channel preference and service level, we first develop an optimal pricing model containing centralized and decentralized decision-making for an online and offline retailer by deploying the Stackelberg game. We first develop a Stackleberg game to capture such a dual-channel supply chain with the offline channel preference and service level. Secondly, under centralized decision-making, we derive the optimal retail prices and obtain the optimal total profit. Thirdly, under decentralized decision-making, we obtain the optimal retail prices and optimal total profit as well. Moreover, extensive monotonicity properties when system parameters change are obtained. Relying on the theoretical results, firstly, we show that the improvement of the offline service level would lead to higher pricing of the commodities for both online and offline channels. From our numerical results, when the service level is improved, the offline and online optimal pricing increases by 47.5% and 31.1%, respectively, which may contradict the conventional belief that the improvement of one channel would harm another one. Secondly, we demonstrate that the benefit of improving the offline service level has a diminishing marginal effect. The numerical results show that when the current service level is low, the effectives of improving the service level is roughly five times that when the service level is high. This indicates that the investment in improving the offline service level should not be unlimited. Thirdly, we show that the pricing decision under centralized decision-making should be adopted with the existence of both the offline channel preference and offline service. Full article

In this study, we consider a dual-channel supply chain structure where a manufacturer invests in green products and distributes them to green-conscious consumers through an offline retailer and an online platform. The manufacturer has the flexibility to choose sales via either a wholesale mode or an agency selling mode on the online platform channel. The platform can obtain private information and decide whether to share it with the manufacturer. This study investigates the strategic interaction between the green manufacturer’s decision to use an online sales mode and the online platform’s strategy for information sharing. Our analysis reveals that under the wholesale price mode, the platform is willing to share demand information only when the manufacturer exhibits high investment efficiency. In contrast, under the agency selling mode, the platform always shares demand information regardless of the level of investment efficiency. Nevertheless, the manufacturer is discouraged from opting for the agency selling mode due to the higher commission rate. Interestingly, we observe that when the value of information is sufficiently high, the manufacturer still tends to prefer the agency selling mode, despite the added cost of the higher commission fee. Additionally, the offline retailer always benefits from the information sharing conducted by the online platform. Finally, our extended model indicates that the timing of information-sharing decisions has a significant impact on the manufacturer’s choice of mode. Full article

From the perspective of corporate social responsibility (CSR) of the e-commerce platform, this paper investigates the choice of e-commerce platform for wholesale sales, agency sales, and hybrid sales modes when the manufacturer has both an offline retail channel and an e-commerce platform channel. Taking the e-commerce platform as the dominant player and considering factors such as the potential market size of the e-commerce platform, consumers’ sensitivity to CSR input level, and the CSR input cost coefficient, we constructed a Stackelberg game model under the wholesale sales, agency sales, and hybrid sales modes. We explored the impact of the e-commerce platform’s CSR behavior on the choice of its sales modes as well as on the members of the supply chain. The findings indicate that, irrespective of the consumers’ sensitivity to CSR level and CSR input cost coefficient, the e-commerce platform tends to adopt the hybrid sales mode when its potential market size is smaller. Moreover, when the potential market size is larger, the wholesale sales mode is preferred; only when the potential market size is moderate, and consumers are less sensitive to CSR input level or CSR input cost coefficient is higher, the e-commerce platform will choose the agency sales mode. The increase in the potential market size of the e-commerce platform and the consumers’ sensitivity to CSR input level is conducive to the rise in the profits of the e-commerce platform, and the increase in the CSR input cost coefficient makes the profits of the e-commerce platform decrease. At the same time, the demand for the e-commerce platform increases as consumers become more sensitive to CSR input level or as the potential market size of the e-commerce platform increases. In contrast, the reduction in the CSR input cost coefficient negatively affects the demand for the e-commerce platform. Full article