Process and Quality Management

Dear Colleagues,

Administrative Sciences invites researchers and practitioners to submit papers to a Special Issue entitled “Process and Quality Management”.

Business process and quality management have been in existence for more than three decades and have contributed significantly to the evolution of management theory and practice and the way we organize businesses worldwide.

Business Process Management (BPM) has been providing techniques for process modeling and analyses to both researchers and practitioners. Process performance measurement has also been evolving in recent years, and now provides the necessary ratios and measurements for business process analysis. BPM is supported by software tools that assist in process modeling, performance measurement, simulation etc. Process implementation, real time monitoring, and enactment is assisted with Service Oriented Architectures and Workflow Management Systems. Most recent research efforts and application areas include Agile BPM, Green BPM, Social BPM, etc.

Quality Management has been also evolving in the same period at a very high pace and has greatly affected the way of working in the business environment. In broad terms, there are four distinct categories of Quality Management initiatives. The first is Total Quality Management that is mainly concerned with the implantation of quality management concepts at the level of the employee and thus reducing quality costs. The second is Quality Management Methodologies via which we concentrate on process management with the aim of identifying defects and achieve their continuous improvement. Indicative examples are Six Sigma and Radar methodologies. The third category is Quality Standards via which companies are Quality accredited or certified. Indicative example is the ISO standards series also a standard based on processes. The fourth category is Quality Excellence Awards, which provide a set of measures for assessing the level of quality implementation in a company. Indicative examples are the Baldridge and EFQM excellence awards, which also assess process performance.

All quality management initiatives presented above are based on process management. In a similar manner every BPM methodology or approach proposes that process designs and implementation should be measured and analyzed against quality standards and measures.

Thus, there is a quite large overlapping area between the two disciplines. This overlapping area is what we want to explore in this Special Issue, with special, but not restricted focus on the following topics:

• Process and Quality Management
• Business Process Management Methodologies
• Process Modeling and Analysis
• Process Performance Measurement
• Process Simulation
• Business Process Management Software Tools
• Business Process Costing
• BPM Continuous Improvement
• BPM Change Management
• Benchmarking
• BPM Case studies
• Strategic BPM
• BPM and Human Resources
• Agile BPM
• Green BPM
• Social BPM
• Total Quality Management
• Quality Management Philosophies and Bodies (EFQM, AQM, etc.)
• Quality Management Methodologies (Six Sigma, Radar, etc.)
• Quality Management Standards (ISO, etc.)
• Quality Excellence Awards (Baldridge, EFQM, etc.)
• Quality Performance Measurement
• Quality Certification
• Quality Management Case Studies
• Quality Management and Human Resources
• Statistics in Quality Management
• Quality Control
• Quality Assurance
• Corporate Social Responsibility
• Quality and Strategy

Prof. Dr. Michael Glykas
Guest Editor

Manuscript Submission Information

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