Next Article in Journal
Can the Digital Economy Achieve Low-Carbon Development? An Analysis Based on the Dual Perspectives of Reducing Emissions and Increasing Efficiency
Previous Article in Journal
An Analytical Framework for Assessing Equity of Access to Public Electric Vehicle Charging Stations: The Case of Shanghai
Previous Article in Special Issue
Optimization of Sustainable Supply Chain Network for Perishable Products
 
 
Font Type:
Arial Georgia Verdana
Font Size:
Aa Aa Aa
Line Spacing:
Column Width:
Background:
This is an early access version, the complete PDF, HTML, and XML versions will be available soon.
Article

A Study of Electronic Product Supply Chain Decisions Considering Extended Warranty Services and Manufacturer Misreporting Behavior

by
Rui Chen
1,
Zhen Luo
1,
Haiping Ren
2,*,
Xiaoqing Huang
1 and
Shixiao Xiao
3
1
Business School, Jiangxi University of Science and Technology, Nanchang 330013, China
2
Teaching Department of Basic Subjects, Jiangxi University of Science and Technology, Nanchang 330013, China
3
Chengyi College, Jimei University, Xiamen 361021, China
*
Author to whom correspondence should be addressed.
Sustainability 2024, 16(14), 6195; https://doi.org/10.3390/su16146195 (registering DOI)
Submission received: 30 May 2024 / Revised: 14 July 2024 / Accepted: 18 July 2024 / Published: 19 July 2024
(This article belongs to the Special Issue Sustainable Supply Chain and Operation Management)

Abstract

In the supply chain management of electronic products, asymmetric cost information is a prevalent issue that can lead manufacturer to misreport costs, thereby exacerbating supply chain imbalances. This study focuses on the electronic product supply chain with an extended warranty service, where the manufacturer bears the after-sales responsibility during the extended warranty period. It explores the decision-making (DM) issues within the supply chain under different information environments and power structures. The Stackelberg game theory is employed to solve and analyze these models, and the main findings are as follows: (1) When supply chain information is symmetrical, centralized DM is the best choice. However, in cases where the supply chain adopts decentralized DM, it is more beneficial for the retailer and the supply chain if the retailer assumes the role of DM leader. Additionally, when the retail price sensitivity coefficient is low, the manufacturer will compete with the retailer for DM priority. Conversely, when the retail price sensitivity coefficient is higher, the manufacturer is better off as a follower in DM; (2) When the supply chain information is asymmetric, the manufacturer may engage in misreporting, which benefits the manufacturer but is detrimental to both the supply chain and the retailer. Moreover, if the price sensitivity coefficient is low, the manufacturer should lead the supply chain DM. Otherwise, the retailer should take the lead in supply chain DM. Adopting such a flexible strategy will prove advantageous for all parties involved in the supply chain. (3) The strategy of “reducing the retail price and increasing the extended warranty price” is a favorable strategy for the supply chain.
Keywords: Stackelberg game; extended warranty service; misreporting behavior; after-sales responsibility Stackelberg game; extended warranty service; misreporting behavior; after-sales responsibility

Share and Cite

MDPI and ACS Style

Chen, R.; Luo, Z.; Ren, H.; Huang, X.; Xiao, S. A Study of Electronic Product Supply Chain Decisions Considering Extended Warranty Services and Manufacturer Misreporting Behavior. Sustainability 2024, 16, 6195. https://doi.org/10.3390/su16146195

AMA Style

Chen R, Luo Z, Ren H, Huang X, Xiao S. A Study of Electronic Product Supply Chain Decisions Considering Extended Warranty Services and Manufacturer Misreporting Behavior. Sustainability. 2024; 16(14):6195. https://doi.org/10.3390/su16146195

Chicago/Turabian Style

Chen, Rui, Zhen Luo, Haiping Ren, Xiaoqing Huang, and Shixiao Xiao. 2024. "A Study of Electronic Product Supply Chain Decisions Considering Extended Warranty Services and Manufacturer Misreporting Behavior" Sustainability 16, no. 14: 6195. https://doi.org/10.3390/su16146195

Note that from the first issue of 2016, this journal uses article numbers instead of page numbers. See further details here.

Article Metrics

Back to TopTop