1. Introduction
The rapid progress of artificial intelligence (AI) has significantly transformed the global economic landscape. In particular, AI technologies—such as cloud computing, machine learning, intelligent systems, deep learning, cognitive networks, and natural language processing—have increasingly been integrated into business operations to enhance strategic decision-making and improve organizational performance [
1]. As a critical force of the Fourth Industrial Revolution, AI, with its powerful computational capabilities, precise data analysis, and intelligent learning algorithms, endows enterprises with unprecedented insights and adaptability. This technology not only automates burdensome processes but also plays a transformative role in forecasting market trends, optimizing resource allocation, and facilitating decision-making, thereby significantly enhancing a firm’s core competitiveness and value creation capacity [
2].
According to PwC’s 2023 report (The report is sourced from the
AI Adoption in the Business World: Current Trends and Future Predictions 2023, PwC. Available at: https://www.pwc.com/il/en/mc/ai_adopion_study.pdf, accessed on 29 December 2024), AI applications currently used in businesses are primarily focused on decision support, efficiency improvement, revenue growth, cost control, and customer service optimization. Additionally, data indicates that approximately 30% of enterprises in China are exploring AI applications, compared to over 45% in the United States. These figures underscore the significant trends and growing importance of AI in the corporate domain, highlighting its gradual emergence as a pivotal tool for driving innovation and sustainable development.
However, while AI technology helps firms pursue efficiency and competitive advantages, it also presents challenges in balancing economic objectives with social responsibilities amidst the growing global consensus towards sustainable development. Firms must not only stand out in market competition but also demonstrate strong performance in ESG. Therefore, investigating how firms leverage AI to enhance competitive advantages while improving ESG performance is key to fostering long-term corporate growth and advancing societal sustainability.
With increasing interest in practice, academic research has also achieved significant progress in exploring how AI technology supports corporate sustainability. Scholars have approached this topic from various perspectives. Bahoo et al. pointed out that AI enables companies to manage big data and information, thereby fostering corporate innovation [
3]. Chen et al. emphasized that AI technology can help firms mitigate financing constraints and lower agency costs, thereby enhancing environmental governance and social responsibility [
4]. Ganesh and Kalpana, from a risk management perspective, highlighted that AI applications help companies alleviate supply chain risks, thus advancing corporate sustainability [
5]. While these studies offer valuable insights into the diverse benefits of AI in corporate operations and governance, they predominantly emphasize its practical applications and thus leave open the important question of whether and how AI adoption influences corporate ESG performance. This gap limits a more comprehensive understanding of AI’s strategic role in promoting long-term sustainability. AI possesses the capacity to enhance corporate operational efficiency, raise investment in research and development, and optimize resource allocation. This allows redundant resources to be redirected towards other corporate practices. As ESG represents a long-term corporate investment, the efficiency gains from AI may enable companies to dedicate more resources to fulfilling their ESG commitments. Therefore, exploring the influence and mechanisms of AI on ESG performance is essential for advancing corporate sustainability.
To address the above issues, this paper uses A-share listed companies on the Shanghai and Shenzhen stock exchanges in China from 2010 to 2023 as the initial sample. It constructs an analytical model to explore the relationship between AI and corporate ESG performance. The study examines how AI enhances ESG performance through improved operational efficiency and optimized resource allocation. Furthermore, this paper examines the potential impact of external environmental factors, highlighting their significant effect on corporate performance.
Our study makes three main contributions: First, it extends the research on how AI influences corporate performance and the underlying mechanisms. While prior studies have examined AI’s influence across various domains, such as corporate governance [
6], corporate failure prediction [
7], innovation efficiency [
8], and consumer value creation [
9], limited studies have been conducted on whether and how AI influences corporate ESG performance. Therefore, this paper, combining the resource-based view, stakeholder theory, and transaction cost theory, systematically explores the impact of AI on ESG performance. Furthermore, it delves into the process mechanisms underlying this effect, revealing the key role of corporate efficiency as an important mediator. Specifically, we investigate how AI enhances operational efficiency and supply chain effectiveness, optimizes resource allocation, and ultimately improves ESG performance. This finding enriches the theoretical framework on how AI improves corporate sustainability performance and offers a new research perspective on the social responsibility implications of AI usage.
Second, this paper broadens the study of factors determining corporate ESG performance. Prior research has investigated the impact of managerial characteristics [
10], industry traits [
11], and corporate globalization [
12] on ESG performance, but few studies focus on how AI technology applications at the corporate level drive improvements in ESG performance. As AI use rapidly increases, its impact on reshaping corporate competitive dynamics is increasingly significant. AI enhances corporate innovation capabilities and operational efficiency, alters the competitive landscape, and optimizes resource allocation and decision-making quality, thereby improving corporate performance in ESG aspects. Thus, analyzing ESG performance solely from corporate characteristics or industry perspectives is no longer sufficient or adaptable to the rapidly evolving business environment. By focusing on AI technology applications, this study systematically explores their far-reaching impact on corporate ESG performance, broadening the research path to improving ESG outcomes and providing a new theoretical framework and practical guidance for corporate social responsibility research.
Finally, this paper focuses on corporate behavior patterns in industries with high competition and environmental uncertainty, emphasizing the importance of external contexts in explaining performance differences. Pagell and Krause argue that external factors significantly affect a firm’s operational flexibility [
13], while Navarro-García et al. emphasize that strategic positioning is fundamental to a company’s success in complex and dynamic external environments [
14]. When external conditions are volatile, such changes can significantly impact key financial indicators, such as revenue and investment returns. Thus, this paper adopts an external context perspective to explore the effects of AI on ESG performance, offering new theoretical insights into corporate adaptation and performance in dynamic and complex environments. This analysis not only deepens research on the influence of external environments on business performance but also provides important academic and practical guidance for formulating strategies that ensure sustainable growth in an evolving environment.
5. Discussion
This study provides valuable insights into the relationship between AI and corporate ESG performance. Based on empirical results, it uncovers the mediating mechanisms of production efficiency and supply chain efficiency, as well as the moderating roles of industry competition and environmental uncertainty. In this section, we discuss the theoretical and managerial implications of these findings.
5.1. Theoretical Implications
This study offers several key theoretical contributions to the intersection of artificial intelligence and corporate sustainability research.
First, this study extends the understanding of how AI contributes to corporate ESG performance. While previous studies have established that AI enhances innovation capability [
3], organizational flexibility [
57], goal achievement [
58], and R&D investment [
59], few have examined its role in driving ESG performance. This paper fills that gap by empirically demonstrating that AI significantly improves ESG outcomes. It also enriches the theoretical conversation by introducing production efficiency and supply chain efficiency as key explanatory mechanisms. These findings provide a novel theoretical framework that links digital transformation with corporate sustainable development, thereby advancing scholarship on the integration of emerging technologies and ESG practices.
Second, this study contributes to the broader literature on the determinants of ESG performance by highlighting the role of digital technologies. While prior studies have emphasized traditional management factors such as board diversity [
60], shareholder activism [
61], and executive incentives [
62], they have largely overlooked the strategic influence of AI. This study suggests that AI, as a long-term investment in digital capability, significantly reshapes how firms allocate resources, manage operations, and pursue innovation, all of which are critical for achieving sustainability goals. Thus, the findings expand the current theoretical landscape by positioning AI as a strategic enabler of ESG performance.
Third, this study introduces external environmental factors to explore the differences in corporate performance under varying external conditions, highlighting the substantial influence of the external environment on corporate performance. Sukumar et al. suggest that an increase in industry competitiveness helps enhance a company’s innovation capability to maintain its competitive advantage [
63]. This finding indicates that evolving external environment has a profound influence on corporate decision-making. Our study further demonstrates that industry competitiveness enhances AI’s positive impact on ESG, thus helping companies maintain competitiveness and market share. On the other hand, environmental uncertainty, as another key external factor, affects not only financial performance [
64] and strategic decisions [
41] but also plays a moderating role in the relationship between AI and ESG performance. In cases of high environmental uncertainty, companies tend to reduce long-term investments to address short-term survival pressures. This finding enhances the understanding of how external environmental factors affect business performance and provides both academic insights and practical recommendations for companies to develop sustainable strategies in dynamic and complex environments.
5.2. Managerial Implications
This study also offers several managerial insights that can guide firms in integrating AI to enhance ESG performance.
First, companies should place significant emphasis on the development of AI capabilities. As a cutting-edge technology aligned with modern technological trends and innovation needs, AI holds considerable strategic value and long-term influence [
65]. With the accelerating global digital transformation, AI technology can not only deliver economic benefits in the short term by enhancing production efficiency and innovation but also promote sustainable performance in the ESG domain in the long term. On one hand, companies should strengthen investment in AI research and development and integrate it into their overall strategic planning. Through continuous technological innovation and in-depth application, companies can effectively improve operational efficiency, optimize resource allocation, and enhance their long-term competitiveness in ESG while ensuring short-term economic benefits. On the other hand, companies should focus on cultivating management and technical teams with high levels of AI expertise. Establishing cross-departmental collaboration mechanisms and promoting the deep integration of AI technology in aspects such as production, supply chain management, and strategic decision-making will provide strong technical support for the company’s sustainable development efforts.
Second, companies should prioritize enhancing production and supply chain efficiency, as this is essential for maximizing the benefits of AI and boosting ESG performance. Specifically, companies can establish and strengthen information-sharing platforms to enable real-time monitoring and information visibility across the supply chain, ensuring that all parties can respond quickly and adjust strategies in response to market changes. In addition, companies should build long-term strategic partnerships with upstream and downstream supply chain partners to share technological innovations and data resources, jointly driving improvements in production and supply chain efficiency. Through these measures, companies can not only enhance operational efficiency and reduce cost risks but also better apply AI in production and supply chain system, laying a robust base for the long-term development of ESG objectives.
Third, while focusing on their own development, companies should also prioritize on the shifts in the external environment, particularly the impact of industry competitiveness and environmental uncertainty on their strategic decisions. In the context of increasing industry competitiveness and growing environmental uncertainty, companies must not only address short-term market competition and external shocks but also develop proactive long-term strategies. Specifically, companies should establish a robust competitive intelligence system to monitor industry dynamics, market trends, and changes in competitors in real time, helping them identify potential competitive threats and opportunities. At the same time, companies should conduct risk assessments and adjust resource allocation strategically to maintain a competitive advantage in the intense market competition. Furthermore, companies should enhance their operational flexibility and adaptability to better cope with external uncertainties. Ultimately, companies must develop strategies to navigate the evolving external environment and secure long-term sustainable success in response to intense competition and market uncertainty.