1. Introduction
While community organizers play crucial roles in mobilizing and empowering groups (
Hailu and Sarubbi 2019;
Szakos and Szakos 2007), their work is often undervalued. Notably, in 2008, Sarah Palin used the term “community organizer” as a punchline in a political speech, suggesting that such organizers lacked genuine responsibilities. Despite these occasional dismissive attitudes, community organizers—especially those recognized as community leaders—often serve as the driving force behind grassroots movements. Grassroots community organizers, in particular, are well respected within their communities, addressing local issues, amplifying marginalized voices, and driving meaningful change from the ground up.
Staples (
2009) defined grassroots community organizing as “collective action by community members drawing on the strength of numbers, participatory processes, and indigenous leadership to decrease power disparities and achieve shared goals for social change” (p. 271). This definition aptly captures the essence of community organizing, emphasizing the pivotal role played by community members in driving positive change from within. Of particular interest are grassroots community organizations chartered to support refugees in the United States. Such organizations, commonly referred to as ethnic community-based organizations (ECBOs) are typically self-organizing and established by former refugees who intimately understand the needs, challenges, and aspirations of their communities. ECBOs can be a critical level of support for refugees as they attempt to adjust to new surroundings, particularly considering the overwhelming number of displaced persons across the globe, estimated to be around 114 million (
UN Refugee Agency 2023).
Of course, the organizational structures and degrees of community involvement among ECBOs can vary widely based on their own missions, goals, and outlook. Some may operate under formal contracts with government entities to provide essential services such as language instruction, job placement, or legal assistance to refugees. On the other hand, some ECBOs may focus primarily on hosting occasional cultural events, creating spaces for community members to celebrate their heritage and build connections.
In all cases, effective leadership is pivotal to the success and sustainability of an ECBO. Strong and active leaders within these organizations play multifaceted roles, from representing their communities’ interests to fostering collaborations with other organizations. As with any organization, effective leadership is a key to success (
Turner and Müller 2005).
In this study, the focus was on characterizing leadership styles across four successful ECBOs. The definition of “successful” was that all four of these ECBOs actively collaborated with a large public university on a National Science Foundation (NSF) project to design, implement, and sustain activities for refugee families in their respective communities. The purpose of this multi-year project is to strengthen the college-going and STEM career aspirations of refugee families with students in grades 7–12. The ECBO leaders engage in a process that centers on the leaders recruiting and supporting a dozen families each year from their communities. The families are invited to take part in a series of Saturday workshops centered on “college knowledge” and STEM career pathways. The project’s additional opportunities include the families attending field trips to college campuses, and the high school students pairing with e-mentors and participating in an online career guidance course.
The ECBO leaders play integral roles in this NSF initiative, which encompasses various responsibilities such as recruiting families, facilitating segments of the workshops, offering ongoing translation and interpretation services, addressing individual family needs, coordinating and attending field trips to college campuses, and recruiting mentors from within their communities to work with high school students.
Beginning with the project’s initial planning stages in 2018 to the current state of early 2024, the project’s university-based principal investigator (PI) engaged with leaders of eight ECBOs. Although the leaders of all eight ECBOs expressed great interest in the project, the leaders from four of the eight ECBOs either only minimally engaged in discussions about participating in the project and consequently did not follow through, or participated in only a perfunctory manner before withdrawing. Using the criterion of success defined as active and engaged participation in the family engagement project for refugee families, judgment is withheld regarding leaders of the ECBOs who did not meet this standard. The workload for ECBO leaders who participated in our project was not light; full participation necessitated ongoing support for families and frequent communication with university faculty. Therefore, the aim was to understand and describe the leadership qualities and strategies among the four fully engaged ECBOs that demonstrated notable vigor and initiative.
Recognizing how effective leaders of refugee communities make decisions, weigh values, and determine actions is key to grasping their abilities to effectively mobilize community members for impactful endeavors. In this study, we conducted focus group interviews with leaders of four effective ECBOs to determine the types of behaviors and dispositions they exhibit and compared those to tenets of transformational leadership to understand leadership mindsets and actions more effectively. This framework was applied to address the following research question: What are the key leadership behaviors and strategies employed by successful ECBO leaders for supporting refugees?
2. Background
This study is embedded within an NSF-funded project and its origins trace back six years to informal discussions between the project’s eventual PI and the leaders of the Burundian community in the Phoenix metropolitan area. What started as simple conversations regarding the urgent needs of refugees in the United States, encompassing aspects like housing and help with transportation, evolved into extensive discussions about subsequent needs. Specifically, the community leaders impressed that beyond basic subsistence requirements there should be heightened focus on what was termed “next-level needs”.
Discussion of next-level needs converged on ideas for leveraging community and university assets to help refugee students in grades 7–12 pursue and attain college and career ambitions. The community leaders stressed that any such efforts should not entail what
Liou (
2016) referred to as the “destructive nature of pity”. Simply put, prioritizing empowerment and showing respect for families was crucial, and it was essential to engage parents in the process.
Our initial proposal to the NSF, which involved only the Burundian community, was not funded. However, the reviews were strong and encouraged expanding on our ideas while including more communities in a larger project proposal. This led to meetings with leaders from several other ethnic communities to assess interest and to gain their ideas about how to best imagine and design the project. It was during this early round of soliciting partnerships that research ideas regarding the distinctions among ECBO leadership began to emerge. In our second attempt, the four-year project was funded, and by design piloted by the Burundians in Year One. Beginning in Year Two, we scaled to include four ECBOs (
Judson et al. 2023). However, it is noted that there was some flux in participation, as leaders of one of the ECBOs participated in a perfunctory manner for only one year. The project design placed ECBO leaders front and center to collaborate with university faculty and staff to design and implement the following major project activities:
Developing and facilitating workshops for parents and students focused on (a) college knowledge (e.g., setting goals, financial aid, and understanding U.S. college and university systems) and (b) STEM career paths;
Planning and leading field trips for parents and students to college campuses;
Recruiting and supporting e-mentors from the communities to support high school students;
Designing and implementing an online career guidance course for students.
While community leaders and university personnel collaborated in co-designing and co-facilitating family activities, the division of responsibilities placed most of the logistics duties with the university personnel. This encompassed the university personnel charged with tasks such as securing necessary classroom spaces, coordinating field trip visits with different colleges, scheduling various special presenters for workshops, and maintaining registration logs. Concurrently, community leaders played a crucial role in the enrollment and support of families. Their responsibilities included conducting face-to-face visits and phone calls to explain the program to families, multi-language support by providing translation of documents and interpretation of presentations, and recruiting appropriate mentors from their respective communities. The amount of time community leaders invested in the project fluctuated over the year, with an approximate commitment of two to four hours per week. The most significant time commitments occurred on days when workshops were conducted and when college/university field trips took place.
Through the grant funding, the ECBOs received nominal remuneration for their work. However, it is noted that the leaders of the four successful ECBO chose not to pay themselves directly for their service; instead, the community leaders opted to direct the grant funds to their ECBO treasuries and earmarked those monies for future projects and community needs.
As noted, including the founding Burundian community leaders, leaders of eight ECBOs expressed great interest in the project. The leadership structure of seven of these ECBOs relied solely on volunteerism, i.e., all of these ECBOs essentially operated from the homes of individuals who had “regular” jobs besides their ECBO responsibilities. One of the eight ECBOs was more formally structured. This eighth ECBO maintains office space, receives funding from various grant sources, and has full-time and part-time employees. Additionally, though the eighth ECBO is rooted in the ethnic identity of its founders, it assists refugees of all ethnicities in various ways such as literacy training and citizenship classes.
As previously stated, leaders from four of eight ECBOs either only minimally involved themselves in discussions regarding project participation and ultimately did not proceed, or they engaged in a superficial manner before eventually withdrawing. This differentiation of engagement among the ECBO groups, particularly in terms of their leadership, served as the focal point of this research study. Informally, a noticeable distinction was observed in the dynamics of the engaged ECBOs compared to those that cursorily engaged and/or withdrew. While the enthusiasm among leaders of all eight ECBOs was impressive, it was the engaged ECBO leaders’ exemplary qualities of leadership and organizational skills that seemed to propel them towards success.
4. Methods
Focus group interviews were conducted with leaders of four ECBOs in the fall of 2023. As mentioned, these four ECBOs were productively collaborating on a multiyear NSF project that focuses on parents and students of refugee families learning how to successfully transition from high school to college and promotes interest in STEM careers. Each focus group was comprised of three to five leaders from the same community. The leaders were from the Bhutanese, Burundian, Congolese, and Syrian communities of the Phoenix metropolitan area, and these communities are comprised largely of individuals who immigrated to the United States as refugees. The ECBO leaders had been in the United States from 5 to 23 years and ranged in age from early 20s to late 60s. All of the community leaders are either employed full-time in a variety of occupations (e.g., social worker, rideshare driver) or are full-time college students, and receive no remuneration for the time they dedicate to their respective ECBO.
The key objective of this study was to determine the ways and the extent to which transformational leadership behaviors, as identified in the literature, are apparent among effective ECBO leaders. Consequently, the interview questions in
Table 1 were created in alignment with the six identified transformational leadership behaviors (
Carless et al. 2000;
Podsakoff et al. 1990). For each of the six behaviors, the protocol included one to three questions. The interviewer had the flexibility to pose additional questions for clarification and to delve deeper into respondents’ perspectives.
The interview questions were shared with interviewees five to seven days before their scheduled focus group. Sharing the interview questions in advance allows for thoughtful consideration and can lead to enhancing the depth and quality of responses by affording participants the opportunity to reflect on the topics and formulate their thoughts beforehand (
Lawson 2016). Sharing the questions before the interviews also allowed interviewees to identify any concerns regarding understandability of questions. Focus group interviews lasted approximately 40 min and were audio-recorded. Inductive analysis (emergent coding) was initially applied to organize the interview results. The coding categories were grouped and compared back to the key behaviors of transformational leadership to ascertain if and how the ECBO leaders’ considerations reflected that framework.
Interview transcripts were coded following a two-stage process as described by
Saldaña (
2016). Inductive analysis (emergent coding) based on concept coding was initially applied to organize the interview results. For example, if a community leader discussed directly mentoring a community member, this was coded under the category of “mentoring”. In the second cycle, coding categories were mapped back to the six key behaviors of transformational leadership to ascertain if and how the ECBO leaders’ considerations reflected that framework. Following the mentoring example, depending on the content and framing of the community leader’s statement, the statement could be aligned to the behaviors of empowering others, providing individualized support, and/or modeling.
5. Findings
Analysis of the focus group interviews revealed that five of the six behaviors of transformational leaders were clearly evident among the ECBO leaders. However, the expression of these behaviors among the ECBO leaders deviated at times from what is typically witnessed in more formal or structured organizations. Notably, the behavior of fostering group goals was not as evident as the other five themes. In the following section, the themes that were aligned with transformational leadership behavior are presented in relative order of their perceived strength as gleaned from the data, beginning with the most prevalent.
5.1. Empower Others
A prevailing sentiment among the four ECBO leadership groups was their recognition that the most crucial role they can play for their community members is to empower them, fostering greater independence. In their efforts to empower others, the leaders articulated a deep commitment to enhancing the skills and self-efficacy of community members, aiming to create resilient and self-sufficient communities. The leaders actively translate their commitment to empowerment into tangible actions. These actions range from informal one-on-one interactions to broader formal initiatives.
The leaders related that empowering others often took the form of helping people to connect to resources and promoting independent use of those resources. This premise of helping others is more fully described under the heading of the following theme: provide individualized support. However, empowerment was described to be more than just providing immediate aid. The leaders clarified that providing specific guidance, such as teaching someone how to use public transportation, was intricately linked to the broader objective of energizing community members to experience a heightened sense of self-determination.
Some of the leaders expressed that the concept of empowerment is more pronounced in the United States as compared to their home country and prior refugee camp situations. Therefore, the leaders are attentive about promoting awareness among newcomers and encouraging them to recognize and utilize their rights and capabilities. This was well expressed by a Syrian leader who said…
Here, it is kind of equal opportunity to everybody, not like in our country…and when they see that they are equal here in front of the government, in front of others, they know that their role here is not just being like neutral. They can act and proact, not react. So, they can get what they want.
The leaders acting as advocates for community members to develop their own plans for the future was a recurring premise of empowerment. Such was the case when a Congolese leader reflected that “I’m feeling like I’m helping people in my community to reach their goals and to open their minds, to think about different opportunities…to think about their role and what they have in the community here in the United States”.
The dispositions regarding empowerment among the ECBO leaders varies from the traditional business context of transformational leadership. In the business context, empowerment may typically involve a manager sharing information, allowing for some job autonomy, and involving employees in shared duties, such as committee work. However, for ECBO leaders, the emphasis shifts towards supporting individuals who have arrived as refugees to develop a sense of agency and self-sufficiency. Or, as a Burundian leader said when thinking about their community members, “They have barriers to successfully adjust or acculturate in this country, so our role is to empower others so they can reach their higher level.”
5.2. Provide Individualized Support
Closely related to the concept of empowering others, the leaders of all four of the ECBOs emphasized that a crucial aspect of their organization, and consequently what they saw as integral to their leadership positions, involved offering personalized assistance to their community members. As expected, the community leaders mentioned that a significant portion of their assistance was directed towards newly arrived refugees. However, they emphasized their ongoing commitment to offering individualized help to all community members, including those who have lived in the United States for several years. Broadly, support was expressed as occurring in two main forms: establishing connections to resources and providing material support. Facilitating connections to resources included a wide range of activities, such as helping people establish accounts with utility companies, aiding in job applications, partnering with nonprofit organizations to channel donations to community members, and assisting individuals as they work through bureaucracy. The value and need of connecting community members to resources was illustrated by a Congolese leader who shared the following:
When we come here [United States], we can feel lost or feel we don’t have a sense of direction, and sometimes you just need that one person to tell you this or that…and for many people knowing someone, especially someone who came through the same path, is very important.
While the community leaders recognized and valued the contributions of formal organizations, especially resettlement agencies that assign case workers to aid newly arrived refugees, they recognized that refugees still often lack access to key information. In contrast, the ECBO leaders emphasized their ability to more effectively, and more personably, connect people to suitable resources and information. They attributed this capability to the trust and respect their members placed in them.
The ECBO leaders noted that individualized support occasionally entailed offering direct material assistance. For instance, the Burundian leaders have established a small treasury, from which they draw to contribute to covering expenses related to significant life events, like weddings and new births, for members of their community. It was also noted that ECBO community leaders tend to reach into their own pockets to help their community members to move through unexpected events, such as funeral costs. These forms of support, involving connecting individuals to resources and providing material assistance, are not frequently mentioned in descriptions of “individualized support” within the framework of transformational leadership. Typically, the concept of individualized support is associated with a leader coaching or motivating a team member. However, what ECBO leaders engage in is notably more personal and arguably more beneficial. By offering specific targeted assistance, the community leaders strengthen a person’s position and contribute to alleviating challenges of life.
5.3. Model Behavior
The manner in which the community leaders of this study model behavior expands beyond simply shining a light on themselves. In addition to being cognizant of their own conduct acting as models of behavior, the community leaders work toward highlighting the accomplishments of others in their community to act as role models.
Among the community leaders who were interviewed, the four Burundian community leaders were the most senior, all of whom had adult children of their own. For the Burundians, this position of “elder statespersons” yields particular respect in their community, as noted when one of the Burundian leaders said, “We are among the wise people in our community and most of them are younger than us. And when there are conflicts, they come to us for advice”. Yet, the Burundian leaders were also mindful to not assume a position of direct authority. Instead, they are very thoughtful about empathizing with community members when attempting to lead by example:
We have been there, you know, so if we can be in their shoes we don’t have to think twice, because those are shared experiences that we have lived. So, we have the moral and societal obligations of our culture to respond, because we believe in the call of social support.
Other community leaders were similarly attentive about humbly highlighting themselves as models for their community members. The Bhutanese leaders particularly pointed out that any attempt to model behavior had to be done in a gracious and respectful manner, so as to not trigger any antipathy if they were viewed as being too proud. This attitude of humble leadership was apparent among all of the ECBO leaders. Respectfully, and even quietly, modeling behavior exemplifies mutual respect between leaders and community members across all four of the ECBOs. While mutual respect may be an aspect of all their cultures, it was evident that it is an asset particularly regarded by the ECBO leaders. As a Burundian leader highlighted, though the leaders would like their “good actions to be contagious,” attempting to showcase themselves as role models in a heavy-handed way might not be well-received by the community; therefore, the leaders approach this responsibility with tact and sensitivity. Similarly, a Bhutanese leader reflected on the responsibility of being a role model, “People can look at me, and then see the exact character that they want to make from myself. So, I want to be careful to be the good role model”.
Deliberately sharing the successes of community members was also found to be a common strategy among the ECBO leaders. For instance, the Syrian leaders consistently use social media to update their community on the achievements of secondary and postsecondary students in their network. The Burundians and Congolese actively integrate successful young adults from their community into program activities and leadership roles. Likewise, all of the community leaders invited community members who had careers or were college students in STEM fields (e.g., information science, healthcare) to attend specific workshops of our project to share their stories. These were considered valuable opportunities for community members to engage with and learn from those who share similar backgrounds and are forging paths in these fields.
5.4. Project and Communicate Vision
In the context of business, the application of the transformational leadership concept of vision suggests that leaders formulate a vision for the future of their organization and effectively communicate this vision to guide and inspire employees (
Carless et al. 2000). The ECBO leaders conveyed that projecting a vision is crucial within their communities but might be somewhat less straightforward compared to more formal organizations. The visions that ECBO leaders in this study projected were multifaceted—crossing dimensions of education, mobility in the United States, family relationships, and cultural inclusivity. The community leaders emphasized that they hold vision as dear and fundamental to achieving community development; as one Congolese leader said, “we need our vision to empower, to connect, and to transform the community from chaos to beauty”.
Across all four ECBOs, the leaders underscored their dedication to projecting a vision for their community that specifically emphasizes the importance of education, regardless of an individual’s age. For instance, the Syrian leaders highlighted their focus on promoting the value of studying for both children and adults as a means of achieving personal and communal goals, stating, “We have people studying everything, some engineering, some people nursing, everything they’re studying, and that’s who will build our community, and that is what we need to share, to show how we can be”.
Though the Congolese and Bhutanese have posted formal vision statements on their websites, in practice, communication of vision among ECBO leaders more prevalently occurs in other ways. It is a continuous process occurring through interpersonal communication in everyday conversations and, on occasion, more formally, such as during our project’s workshops led by community leaders or speeches given at cultural events. Vision is intertwined with other concepts of transformational leadership, such as acting as a role model and fostering common goals. The need for underlying vision was pointed out by a Burundian leader when reflecting particularly about newcomer refugees, “They are very scared, they are even pessimistic, but with the encouragement of the community through the leadership,…you see that they succeed”. This sentiment was echoed by a Congolese leader who expressed, “We have to be there to encourage and explain ways that could really guide them to a better future, a better place than where they are at right now”.
5.5. Promote Intellectual Stimulation
Leaders from all four of the ECBOs disclosed that one way they strive to promote intellectual stimulation among their community members was by advocating for educational opportunities. Education, especially higher education, was highly regarded by the ECBO leaders as a means of generational benefit. To illustrate, the Congolese leaders facilitate interactions among several of their community members with a free college access center operated by the city government that helps people earn a GED, enroll in college, seek financial aid, and find internships. The Bhutanese make efforts to connect high school students to mentors of Nepali descent who have professional careers. Likewise, the Syrian and Burundian leaders had recently organized and led educational workshops for their communities on topics related to legal rights, healthcare, parenting, and scam protection. These initiatives go beyond connecting community members to resources, as the leaders actively facilitate and work alongside community members, guiding them to reshape their perspectives in the direction of intellectual growth.
Beyond this, the ECBO leaders emphasized that, as part of their leadership roles, they occasionally assist individuals in reframing their thinking. In this capacity, leaders guide individuals through a process of reconsidering their perspectives and sometimes aid in conflict resolution. Although these actions, which are tied to ethos, may not be as clearly defined as other specific measures, they undeniably contribute to the reinforcement of a cultural mindset. For example, the head of the Syrian ECBO outlined that they have a three-pronged approach to ameliorating issues, and this is to emphasize the value of community support (i.e., others are there to help you), culture (reminding people that misbehavior is not accepted by the collectivist culture), and allowing religion to provide guidance (e.g., using examples from the Qur’an).
In alignment with this, a Burundian leader underscored their efforts to assist individuals in recognizing their worth, emphasizing that the leadership was “in their corner”. The Bhutanese leaders also stressed their availability to offer guidance as needed among community members. Further emphasizing the need to stimulate thinking, the head Congolese leader conveyed, “If you are not part of the solution, that means you are part of the problem. So that is our philosophy; we help people understand every problem is temporary”.
5.6. Foster Common Goals
Related to developing and promulgating vision, transformational leaders aid in helping their team members to develop and work toward common goals as opposed to focusing primarily on scattered and discrete objectives (
Pasovska and Miceski 2018). Although promotion of vision was obvious, regarding the establishment and fostering of organizational goals, this aspect was less apparent in the interviews. This can be attributed to the unique nature of ECBO leaders, who work with a collective of individuals and families sharing a common heritage, as opposed to conventional organizational leaders overseeing teams of employees.
While all of the ECBO leaders indicated they uphold strong and positive community visions, organizational goals are largely set by the leadership teams. However, this is not to say that this behavior is absent among the ECBO leaders, merely just not as pronounced. An example of the leaders getting community members involved in goal setting came from a recent initiative of the Burundian leaders, who organized a meeting involving approximately 25 community members to address health issues and explore ways to better engage youth in their ECBO organization. A broader perspective on goal setting, as a framework for advancing a community toward improved conditions, was also notably emphasized by one of the Bhutanese leaders. Recently inspired to explore the value of systematic goal setting for personal growth, this leader was planning to convene a community meeting to collectively establish specific goals. This leader’s aim was to focus on “how we want to envision our community after one year, and after five years, and after 10 years—to do that, we need to make specific goals together”.
6. Discussion
The findings of this study shed some light on the unique manifestations of transformational leadership behaviors in the context of ECBOs. This discussion attempts to interpret and describe the significance of these findings in relation to existing knowledge on leadership, particularly within the realm of community organizations and transformational leadership. Key findings are explored related to how the community leaders empower others, provide vision and support, and how they thoughtfully act as role models. Subsequent to this exploration, a discussion of the implications and limitations of the study is presented.
6.1. Key Findings
The emphasis on empowerment among ECBO leaders aligns with existing literature on community leadership, where fostering self-sufficiency and resilience is crucial (e.g.,
Boehm and Staples 2005). The unique context of refugees and their adjustment to the United States adds depth to this discussion. Effective ECBO leaders not only address basic needs but also navigate the terrain of “next-level needs”, particularly focusing on education and career aspirations. The commitment to empower community members underscores the transformative role ECBO leaders can play in facilitating a sense of agency among individuals who have experienced displacement.
The way ECBO leaders in this study project community vision and offer support extends well beyond conventional volunteerism models. While their dedication of time and personal resources reflects the grassroots nature of ECBOs, their emphasis on fostering intimate and mutual trust and respect elevates their actions beyond the conventional role of leaders merely guiding a group. These effective ECBO leaders focus on inspiring and motivating community members by emphasizing a shared vision, fostering personal development, and encouraging intrinsic motivation. To accomplish this, the leaders leverage personal and relational dimensions between themselves and community members, which is integral to their effective leadership. Their attributes and behaviors align with the constructs of transformational leadership but also that of social entrepreneurship (
Purdue 2001). Functioning as social entrepreneurs, they concentrate on fostering community development and well-being, which they accomplish through the establishment of trust, effective management, and a steadfast commitment to iterative problem solving.
In exhibiting the multiple behaviors of transformational leadership (
Podsakoff et al. 1990), the ECBO leaders of this study engage in a type of role switching dynamic (
Kovács 2020). That is, these effective leaders, due to both necessity and devotion, find themselves moving across diverse responsibilities ranging from the most commonplace, such as showing someone how to use a public bus system, to establishing a long-term community vision.
As might be expected among effective leaders of communities composed largely of former refugees, this study reveals that these ECBO leaders possess a profound awareness of where people “are coming from”. This involves a perceptive awareness of common backgrounds, allowing for a deep empathetic connection with community members based on shared experiences and shared culture. Their humility, careful role modeling, and the acknowledgment of community members’ perspectives contribute to a transformational leadership style that is deeply connected to the cultural fabric of their communities (
Schmid 2006).
6.2. Context of Transformational and Transactional Leadership
The transformational leadership style exhibited by the leaders in this study stands in contrast to the tenets of transactional leadership commonly observed in traditional organizational structures or, in the context of community organizations, sometimes referred to simply as “community representatives” (
Purdue 2001). While transactional leadership often relies on formal exchanges, rewards, and penalties to ensure compliance and task completion, the ECBO leaders who were interviewed prioritize inspiration and motivation. Their commitment goes beyond the typical models, as they invest not only personal resources but also emphasize building close and reciprocal relations. This difference in approach challenges conventional leadership roles by actively inspiring and motivating community members through shared vision, personal development, and intrinsic motivation.
Unlike transactional leaders who may prioritize immediate needs and specific tasks, ECBO leaders delve into the complexities of the lives of resettled people, addressing both individual necessities and community wellness. This difference in leadership approach underscores the dynamic nature of effective ECBO leadership, especially emphasizing the extended time and relationship building needed to adeptly navigate the distinctive challenges presented by the refugee context. Moreover, the ECBO leaders’ profound awareness of their community members’ backgrounds adds another layer of credibility and respect to their leadership style, differentiating them from transactional leaders who may not prioritize such cultural intricacies. Their perceptive understanding of shared experiences and cultural particulars allows for a deep empathetic connection with community members.
6.3. Implications
This study’s findings contribute to the understanding of leadership in community organizations, particularly ECBOs. The unique qualities observed among effective ECBO leaders present a distinct perspective on transformational leadership. Three particular implications are noted that have significance for researchers and those working in the field of community organization. First, effective community organizers, and perhaps particularly those spearheading grassroots efforts to help former refugees, demonstrate a high degree of thoughtfulness in their actions. A simplistic view of ECBOs might consider their leaders as kind individuals who have volunteered to act as spokespeople. Certainly, among less effective ECBO direction, leaders are merely figureheads or representatives at best. But transformational leaders of refugee communities emerge as catalysts for change, deeply engaged in empowering their community members. It is crucial not to dismiss the competence of ECBO leaders based on their part-time roles or limited formal leadership training. These leaders demonstrate a unique set of skills, acquired through lived experiences, which contribute significantly to their effectiveness. In essence, ECBO leaders may achieve what others cannot because, as one ECBO leader said,
We come from places where many things are done through collective effort and once we are here, we find ourselves alone. And we don’t want to suffer from the isolation and separation from our own. We know the community that we serve. In this support, we share the values, we share those norms and cultural beliefs.
Though it is not presumed that every ECBO leader demonstrates transformational behaviors, among effective leaders, their commitment, empathy, and ability to navigate complex community dynamics make them highly competent. Recognizing and valuing these leadership skills of effective ECBO leaders is essential for the establishment of valid and successful partnerships with their organizations.
Second, the consideration of formal support for ECBO leadership is raised. The ECBO leaders in this study all “emerged” through various paths to become leaders in their communities. Such organic emergence is a marvel and something to be truly admired. Yet, so as not to rely primarily on organic emergence of ECBO leaders, policymakers and organizations interested in fostering the development of effective ECBO leaders should explore avenues for providing structured support. This might involve helping to find funding, peer mentoring among different ECBOs, or access to resources that enhance organizational skills.
6.4. Limitations
While this study provides some insights about the unique leadership positions of ECBOs, certain limitations should be acknowledged. The focus on four ECBOs in the Phoenix metropolitan area limits the generalizability of findings. Additionally, this study relied on focus group interviews for data collection. While this method provides valuable qualitative insights, incorporating diverse research methodologies, such as surveys or observational studies, could offer a more comprehensive understanding of ECBO leadership. Finally, the relationships that existed between researchers and leaders before conducting this research should be addressed. While the rapport and familiarity established with the ECBO leaders were invaluable in facilitating open and candid discussions, it is important to recognize that personal acquaintance with interview participants may introduce an element of bias. This potential bias should be considered when interpreting the study’s findings, and future research may benefit from employing external researchers to minimize concern of such biases.
6.5. Recommendations for Future Research
This study applied restricted parameters for examining ECBO leadership; therefore, recommendations for future research that can expand on breadth and depth are provided. First, considering our recommendation to provide structured support to ECBOs, future research should consider whether support that contributes to the formalization and codification of an ECBO may have unintended consequences. That is, movement toward institutionalizing an ECBO might potentially diminish leaders’ ability to demonstrate community connections if their relationships become too formalized and therefore, more distant.
Further research could also provide a comparative analysis of leadership styles in ECBOs with those in other types of community organizations, contributing to a broader discussion on effective community leadership. Likewise, future research could expand the scope of this study to include a more extensive range of ECBOs across various geographic locations. Shifting the focus to community members’ perspectives about their leaders would also add to understanding the outcomes of ECBO governance. Additionally, exploring the longitudinal impact of leadership strategies on community outcomes would deepen our understanding of the sustained influence of ECBO leadership.