AI-Driven Chatbots in CRM: Economic and Managerial Implications across Industries
Abstract
:1. Introduction
1.1. Historical Background
1.2. Definition and Significance
- What are the economic impacts of integrating AI-driven chatbots into CRM systems across different industries?
- How do AI-driven chatbots influence managerial decision-making and operational efficiency within organizations?
- What are the potential future developments and challenges in the use of AI-driven chatbots for CRM?
2. Theoretical Background
2.1. Implications of AI on Data Collection and Analysis
2.2. Implications of AI on Service Availability
2.3. Implications of AI on Decision-Making
2.4. Implications of AI on Customer Experience
2.5. Ethical Considerations
3. Materials and Methods
- How has the integration of AI-driven chatbots impacted customer relationship management in your industry?
- What specific economic benefits have you observed since implementing AI-driven chatbots in customer service operations?
- In what ways do AI-driven chatbots enhance managerial decision-making processes within your organization?
- Can you provide examples of successful industry applications of AI-driven chatbots in customer relationship management?
- How do you anticipate the role of AI-driven chatbots evolving in the future of customer service and relationship management within your industry?
4. Results and Discussion
5. Conclusions
Author Contributions
Funding
Institutional Review Board Statement
Informed Consent Statement
Data Availability Statement
Conflicts of Interest
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Khneyzer, C.; Boustany, Z.; Dagher, J. AI-Driven Chatbots in CRM: Economic and Managerial Implications across Industries. Adm. Sci. 2024, 14, 182. https://doi.org/10.3390/admsci14080182
Khneyzer C, Boustany Z, Dagher J. AI-Driven Chatbots in CRM: Economic and Managerial Implications across Industries. Administrative Sciences. 2024; 14(8):182. https://doi.org/10.3390/admsci14080182
Chicago/Turabian StyleKhneyzer, Chadi, Zaher Boustany, and Jean Dagher. 2024. "AI-Driven Chatbots in CRM: Economic and Managerial Implications across Industries" Administrative Sciences 14, no. 8: 182. https://doi.org/10.3390/admsci14080182