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Journal: Appl. Sci., 2023
Volume: 13
Number: 5960

Article: Combining Kano’s Model, IPA, and FMEA to Evaluate Service Quality Risk for Bus Service: Case of Bangkok Bus Service
Authors: by Kai-Chieh Hu and Vera Salim
Link: https://www.mdpi.com/2076-3417/13/10/5960

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