Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism
A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Economic and Business Aspects of Sustainability".
Deadline for manuscript submissions: 31 March 2026 | Viewed by 31
Special Issue Editor
Interests: hotel/resort operations management hospitality and tourism marketing service quality; customer satisfaction convention, event; exhibition planning and marketing research methodology; data analysis
Special Issues, Collections and Topics in MDPI journals
Special Issue Information
Dear Colleagues,
The global hospitality and tourism industry is undergoing a transformative shift toward redefining luxury within a sustainable business environment. This Special Issue, themed "Smart and Green Initiatives in Luxury Customer Services: Balancing Sustainable Practices and Service Quality in Hospitality and Tourism", aims to bring together academics, researchers, and industry experts to explore innovative, practical, and theoretical approaches that integrate sustainability into luxury hospitality and tourism while maintaining exceptional service quality.
I welcome insightful research and case studies that contribute to the ongoing discourse on sustainable growth within the hospitality and tourism industry. I welcome original research papers, conceptual papers, and case studies that address, but are not limited to, the following topics:
- Sustainable luxury hospitality;
- Green technology in customer service in hospitality and tourism;
- Green investments and financial models in hospitality;
- Market segmentation for sustainable tourism;
- Eco-friendly guest/visitor experiences;
- Balancing luxury and environmental responsibility;
- Digital transformation and economic impacts on sustainable tourism;
- Destination management and sustainable economic frameworks;
- Smart tourism and AI-driven sustainability practices.
I look forward to receiving your contributions.
Dr. Myong Jae Lee
Guest Editor
Manuscript Submission Information
Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.
Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.
Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.
Keywords
- sustainability
- hospitlaity
- tourism
- service
- luxury
- economic development
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