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Administrative Sciences
Special Issues
Challenges and Future Trends in Digital Government
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Challenges and Future Trends in Digital Government

A special issue of Administrative Sciences (ISSN 2076-3387).

Deadline for manuscript submissions: 30 April 2024 | Viewed by 2536

Special Issue Editors

Prof. Dr. Kostas Zafiropoulos

E-Mail Website
Guest Editor
Department of International and European Studies, University of Macedonia, Thessaloniki 546 36, Greece
Interests: applications of statistics in social sciences; evaluation; study and evaluation of WEB applications (e-commerce, e-government, e-participation); study of the use of new technologies
Dr. Konstantinos Antoniadis

E-Mail Website
Guest Editor
Department of International and European Studies, University of Macedonia, Thessaloniki 546 36, Greece
Interests: promotion of e-government services using social media

Special Issue Information

Dear Colleagues,

The aim of this Special Issue is to provide comprehensive insights into the challenges faced by digital government and to offer valuable perspectives on the future trends and opportunities that may lead to more efficient, transparent, and citizen-centric government services. It highlights the significance of leveraging social media, artificial intelligence (AI), security measures, citizen interaction, and technological advancements to enhance the efficiency, effectiveness, transparency, and trustworthiness of government services across various domains. The importance of effective citizen interaction is emphasized, highlighting the need for inclusive engagement to ensure the success of digital government services.

The Issue will examine the applications of digital government in diverse sectors, including education, health, tourism, services, and business, showcasing its potential impact across various industries. It will emphasize the involvement of relevant stakeholder groups and categorize the interactions between these groups and the government into different dimensions such as government-to-government, government-to-business, government-to-non-profit, government-to-citizen, government-to-visitor, and government-to-employee. Key factors for successful digital government services, identified as efficiencies, effectiveness, transparency, security, and trust, will be explored. The Issue will also discuss administrative reengineering as a strategy to optimize government operations through digitalization.

This Special Issue welcomes the submission of case studies, comparative studies, research papers, and review papers to contribute to the exploration and understanding of digital government.

Prof. Dr. Kostas Zafiropoulos
Dr. Konstantinos Antoniadis
Guest Editors

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a double-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Administrative Sciences is an international peer-reviewed open access monthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 1400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • digital government
  • e-government

Published Papers (2 papers)

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Research

14 pages, 875 KiB  
Article
Exploring the Relationships between the Enablers and Results Criteria of the EFQM Model 2013 in the Context of the Greek Public Administrative Services
by Dimitra Mitsiou and Kostas Zafiropoulos
Adm. Sci. 2024, 14(4), 79; https://doi.org/10.3390/admsci14040079 - 22 Apr 2024
Viewed by 262
Abstract
This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. [...] Read more.
This study presents a first attempt to apply and validate the European Foundation for Quality Management (EFQM) Model 2013 as a framework in the context of public administrative services in Greece, and to explore the relationships between the model’s enablers and results criteria. The methodological approach adopted was quantitative research with a structured questionnaire, while partial least squares structural equation modeling (PLS-SEM) was applied to validate the model and test the cause–effect relationships between the enablers and results on a national sample of 155 managers. The results confirmed the reliability and validity of the EFQM Model 2013 in the context of this study and revealed significant relationships between the model’s enablers and results. In addition, the empirical findings of this study may improve our understanding of the underlying relationships between the EFQM model criteria, but should not be generalized, as this study only concerned Greek public administrative services. Finally, this study may provide valuable insights to managers and governing bodies responsible for policy-making about the significance and magnitude of the relationships between the enablers and results criteria so that they can develop strategies to improve the operational and strategic performance of the Greek public administrative services. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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19 pages, 1667 KiB  
Article
The Impact of the COVID-19 Pandemic on the Use of the Menor Preço Brasil Application
by Jorge Luis Tonetto, Adelar Fochezatto and Josep Miquel Pique
Adm. Sci. 2023, 13(11), 229; https://doi.org/10.3390/admsci13110229 - 25 Oct 2023
Cited by 1 | Viewed by 1880
Abstract
The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishments and their product prices [...] Read more.
The Menor Preço Brasil application, based on a version developed in the state of Rio Grande do Sul, was launched in 2019 with the aim of expanding digital services to citizens. This application provides information on the nearest establishments and their product prices based on issued invoices. With the advent of the COVID-19 pandemic, this application adapted its service to facilitate access to prevention products. We are not aware of any other similar government application that uses individual invoice data to support citizens in finding products closer to them at better prices. This study aims to verify the impact of the COVID-19 pandemic on the use of the Menor Preço Brasil app service. To this end, it investigates both the correlation between confirmed cases of COVID-19 in Brazil and the changes in the application’s functionalities with the variation in citizens’ queries to the application. It is a quantitative approach. For this purpose, Bai and Perron’s method of identifying multiple structural breaks and regression models are employed. The results indicate five structural breaks in the number of queries to the application, and that a 1% increase in COVID-19 cases led to a 0.2% increase in queries. These results confirm that user behavior related to the Menor Preço Brasil application was influenced not only by changes in the number of confirmed COVID-19 cases but also by those in the app’s features and inflation rates. The literature also tends to consider the relevance of the relative effects of risk aversion on behavior, especially in the relationship with the tax authorities. This study reinforces the position of the initial relevance of risk aversion and when trust gradually strengthening the aversion to losses diminishes. The public sector has progressively increased the availability of digital services over time, and the results of this study underscore their significance in coping with extreme situations, such as pandemics, natural disasters, and other challenges to accessing goods and services. Full article
(This article belongs to the Special Issue Challenges and Future Trends in Digital Government)
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