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Behavioral Changes in the Tourism Industry: Implications for Sustainable Tourism Development

A special issue of Sustainability (ISSN 2071-1050).

Deadline for manuscript submissions: closed (31 March 2021) | Viewed by 15470

Special Issue Editor

Dr. Seul Ki Lee

E-Mail Website
Guest Editor
Department of Hospitality and Tourism Management, Tourism Industry Data Analytics Lab (TIDAL), Sejong University, Seoul 05006, Korea
Interests: spatial economic; econometric models and location analysis in tourism
Special Issues, Collections and Topics in MDPI journals

Special Issue Information

Dear Colleagues,

In the recent years, technological developments and related changes in the industry have led to significant changes in tourists’ behavior at destinations. These include tourists now taking advantage of new technology and suppliers for transportation (Min, So, and Jeong, 2019), accommodation (Volgger, Taplin, and Pforr, 2019), restaurants (Oliviera and Casais, 2019), and other components in the overall tourism experience.

While research has been abundant regarding the adoption and business implications of such changes by tourists and businesses, in many cases, such change is also expected to have implications on the sustainability aspect of the destination. For example, Ioannides et al. (2019) found that Airbnb is influencing the everyday life of the residents, who had remained largely unaffected by tourist activities in the past.

As such, the behavioral changes of tourists have recently been sped by changes in technology, culture, and preferences, leading to new implications for sustainable tourism management. Therefore, this Special Issue calls for papers that address these new implications for sustainable tourism. Any conceptual/empirical study that is relevant to the topic is invited for submission to this Special Issue, which will be serve as the cornerstone for academia’s new perspective on sustainable tourism.

Dr. Seul Ki Lee
Guest Editor

Manuscript Submission Information

Manuscripts should be submitted online at www.mdpi.com by registering and logging in to this website. Once you are registered, click here to go to the submission form. Manuscripts can be submitted until the deadline. All submissions that pass pre-check are peer-reviewed. Accepted papers will be published continuously in the journal (as soon as accepted) and will be listed together on the special issue website. Research articles, review articles as well as short communications are invited. For planned papers, a title and short abstract (about 100 words) can be sent to the Editorial Office for announcement on this website.

Submitted manuscripts should not have been published previously, nor be under consideration for publication elsewhere (except conference proceedings papers). All manuscripts are thoroughly refereed through a single-blind peer-review process. A guide for authors and other relevant information for submission of manuscripts is available on the Instructions for Authors page. Sustainability is an international peer-reviewed open access semimonthly journal published by MDPI.

Please visit the Instructions for Authors page before submitting a manuscript. The Article Processing Charge (APC) for publication in this open access journal is 2400 CHF (Swiss Francs). Submitted papers should be well formatted and use good English. Authors may use MDPI's English editing service prior to publication or during author revisions.

Keywords

  • tourist behavior
  • sustainable tourism
  • regional tourism
  • tourism development

Published Papers (4 papers)

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Research

22 pages, 1314 KiB  
Article
The Antecedents and Consequences of Rapport between Customers and Salespersons in the Tourism Industry
by Jinsoo Hwang, Kwang-Woo Lee and Seongseop (Sam) Kim
Sustainability 2021, 13(5), 2783; https://doi.org/10.3390/su13052783 - 04 Mar 2021
Cited by 10 | Viewed by 2140
Abstract
This study examined the antecedents and consequences of rapport between customers and salespersons in the context of duty-free shops. Specifically, this study proposed six sub-dimensions of service-dominant orientation (i.e., relational, ethical, individuated, empowered, concerted, and developmental interactions). These dimensions have a positive influence [...] Read more.
This study examined the antecedents and consequences of rapport between customers and salespersons in the context of duty-free shops. Specifically, this study proposed six sub-dimensions of service-dominant orientation (i.e., relational, ethical, individuated, empowered, concerted, and developmental interactions). These dimensions have a positive influence on rapport. In addition, rapport is hypothesized to aid in the formation of customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. Data were collected from 649 Chinese shoppers who have purchased a product in a Korean duty-free shop. In addition, this study employed confirmatory factor analysis to check the adequacy of the measurement items and structural equation modeling to test 11 hypotheses. Data analysis results indicated that five sub-dimensions of service-dominant orientation, excluding individuated interaction, play an important role in the formation of rapport. Furthermore, rapport has a positive effect on customer satisfaction and brand preference, which in turn positively affects word-of-mouth communications. The findings of this study offer valuable insights for managers of duty-free stores into the most effective methods for managing their operations and providing an appropriate blend of products. Furthermore, this paper contributes to theoretical understanding in this area by improving the acceptability of a commonly believed shopper behavior model. Full article
(This article belongs to the Special Issue Behavioral Changes in the Tourism Industry: Implications for Sustainable Tourism Development)
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19 pages, 246 KiB  
Article
Competitiveness Analysis of GDSs in South Korea by Using Niche Theory: Focusing on User Gratification
by Hyo-Jeong Byun, Jeong-Joon Kim and Byeong-Cheol Lee
Sustainability 2020, 12(20), 8425; https://doi.org/10.3390/su12208425 - 13 Oct 2020
Cited by 4 | Viewed by 2390
Abstract
The purpose of this study is to analyze the competitive relationships among the four major Global Distribution Systems (GDSs), which are representative reservation systems in the tourism industry by using niche theory. To that end, niche theory, which presents the three core concepts [...] Read more.
The purpose of this study is to analyze the competitive relationships among the four major Global Distribution Systems (GDSs), which are representative reservation systems in the tourism industry by using niche theory. To that end, niche theory, which presents the three core concepts of niche breadth, niche overlap, and niche superiority, was combined with gratification in the uses to apply the gratification niche analysis technique. Based on an extensive literature review, four factors (core functions, system functions, service functions, and additional functions) to measure user satisfaction levels by function with GDSs were extracted. Online/offline questionnaire surveys were conducted with travel agencies’ airline counter staffs who had experience using all four GDSs, and in total, 324 copies of the questionnaire were used in the analysis. The analysis results confirmed that Sabre had a competitive edge in general over the other three GDSs, while TOPAS (Amadeus) and Galileo had a comparative competitive edge in certain functions. This study suggested concrete implications that can help individual GDSs in terms of their development of functions or the establishment of marketing strategies by verifying user satisfaction by the function of individual GDSs. Full article
(This article belongs to the Special Issue Behavioral Changes in the Tourism Industry: Implications for Sustainable Tourism Development)
17 pages, 733 KiB  
Article
A Comparative Automated Text Analysis of Airbnb Reviews in Hong Kong and Singapore Using Latent Dirichlet Allocation
by Kiattipoom Kiatkawsin, Ian Sutherland and Jin-Young Kim
Sustainability 2020, 12(16), 6673; https://doi.org/10.3390/su12166673 - 18 Aug 2020
Cited by 25 | Viewed by 4835
Abstract
Airbnb has emerged as a platform where unique accommodation options can be found. Due to the uniqueness of each accommodation unit and host combination, each listing offers a one-of-a-kind experience. As consumers increasingly rely on text reviews of other customers, managers are also [...] Read more.
Airbnb has emerged as a platform where unique accommodation options can be found. Due to the uniqueness of each accommodation unit and host combination, each listing offers a one-of-a-kind experience. As consumers increasingly rely on text reviews of other customers, managers are also increasingly gaining insight from customer reviews. Thus, this present study aimed to extract those insights from reviews using latent Dirichlet allocation, an unsupervised type of topic modeling that extracts latent discussion topics from text data. Findings of Hong Kong’s 185,695 and Singapore’s 93,571 Airbnb reviews, two long-term rival destinations, were compared. Hong Kong produced 12 total topics that can be categorized into four distinct groups whereas Singapore’s optimal number of topics was only five. Topics produced from both destinations covered the same range of attributes, but Hong Kong’s 12 topics provide a greater degree of precision to formulate managerial recommendations. While many topics are similar to established hotel attributes, topics related to the host and listing management are unique to the Airbnb experience. The findings also revealed keywords used when evaluating the experience that provide more insight beyond typical numeric ratings. Full article
(This article belongs to the Special Issue Behavioral Changes in the Tourism Industry: Implications for Sustainable Tourism Development)
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17 pages, 1248 KiB  
Article
Impact of Samarkand’s Destination Attributes on International Tourists’ Revisit and Word-of-Mouth Intention
by Sanjar Jumanazarov, Alisher Kamilov and Kiattipoom Kiatkawsin
Sustainability 2020, 12(12), 5154; https://doi.org/10.3390/su12125154 - 24 Jun 2020
Cited by 12 | Viewed by 5047
Abstract
Samarkand, Uzbekistan is a relatively unknown but emerging tourism destination. The city was once a major trading hub along the Great Silk Road. The once great city of Samarkand was hidden from the world tourism market, only to emerge after the country gained [...] Read more.
Samarkand, Uzbekistan is a relatively unknown but emerging tourism destination. The city was once a major trading hub along the Great Silk Road. The once great city of Samarkand was hidden from the world tourism market, only to emerge after the country gained its independence in 1991. Since then, the artistically beautiful and historically-rich monuments have been attracting tourists from around the world. However, Samarkand has not been gaining much research attention at the same rate as international tourist arrivals. Thus, this study aims to comprehensively assess the city’s destination attributes and their impact on international visitor loyalty behaviors. The literature review process identified 16 destination attribute dimensions. Additionally, cognitive and affective evaluation, satisfaction, revisit intention, and word-of-mouth intention were identified and added to form the study model. A total of 223 international tourist samples were collected in Samarkand to validate the proposed model. The findings revealed 10 attributes to be consistently rated by the samples. Subsequently, the attributes were significantly influencing all subsequent hypothesized relationships. Both theoretical and practical implications are also discussed. Full article
(This article belongs to the Special Issue Behavioral Changes in the Tourism Industry: Implications for Sustainable Tourism Development)
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