Abstract
Transformer technologies, like generative pre-trained transformers (GPTs) and bidirectional encoder representations from transformers (BERT) are increasingly utilized for understanding diverse social media content. Despite their popularity, there is a notable absence of a systematic literature review on their application in disaster analytics. This study investigates the utilization of transformer-based technology in analyzing social media data for disaster and emergency crisis events. Leveraging a systematic review methodology, 114 related works were collated from popular databases like Web of Science and Scopus. After deduplication and following the exclusion criteria, 53 scholarly articles were analyzed, revealing insights into the geographical distribution of research efforts, trends in publication output over time, publication venues, primary research domains, and prevalently used technology. The results show a significant increase in publications since 2020, with a predominant focus on computer science, followed by engineering and decision sciences. The results emphasize that within the realm of social-media-based disaster analytics, BERT was utilized in 29 papers, BERT-based methods were employed in 28 papers, and GPT-based approaches were featured in 4 papers, indicating their predominant usage in the field. Additionally, this study presents a novel classification scheme consisting of 10 distinct categories that thoroughly categorize all existing scholarly works on disaster monitoring. However, the study acknowledges limitations related to sycophantic behavior and hallucinations in GPT-based systems and raises ethical considerations and privacy concerns associated with the use of social media data. To address these issues, it proposes strategies for enhancing model robustness, refining data validation techniques, and integrating human oversight mechanisms.
1. Introduction
Traditionally, scholarly investigations into natural and anthropogenic disasters, such as landslides [1,2], have relied upon machine learning (ML) and artificial intelligence (AI) algorithms, which necessitated access to meticulously curated and validated data sources (e.g., [3,4,5]) that were often challenging to procure. The widespread adoption of social media platforms by billions of users has emerged as an alternative and sustainable avenue for acquiring data pertaining to disaster, crisis, and emergency scenarios. A multitude of active social media users regularly disseminate real-time updates concerning critical crisis events, including earthquakes, landslides, floods, shootings, wildfires, and even pandemics. Owing to the dearth of officially curated disaster data repositories, recent scholarly endeavors have turned to harnessing social media posts to identify and evaluate natural calamities such as landslides, floods, earthquakes, typhoons, wildfires, and others [6,7,8]. Moreover, the dissemination, evaluation, and repercussions of the COVID-19 pandemic have been elucidated through the innovative application of ML and AI algorithms to live social media content, exemplified by platforms such as Twitter [9,10]. As shown in [9,10], through AI-driven methods researchers could identify and categorize the vast array of discussions surrounding the pandemic, enabling policymakers to tailor responses more effectively to specific contexts and needs. These analytics facilitate a comprehensive understanding of global perspectives and multilingual expressions related to COVID-19, ensuring that disaster response strategies are informed by a diverse range of voices and concerns, ultimately leading to more effective and responsive public health communication and intervention strategies.
With the advent of generative pre-trained transformers (GPTs), large language models (LLMs), and transformer technology, complex social media posts can now be comprehended by machines, with invaluable insights [11,12,13]. Transformers are a class of deep learning models that excel in capturing long-range dependencies in sequential data, making them particularly effective in language tasks. By parsing through vast volumes of social media data with remarkable speed and accuracy, these new technologies enable researchers to discern emerging trends, identify key information, and gauge public sentiment, thereby facilitating more informed decision making in times of crisis. Leveraging the capabilities of GPT, transformer, and LLM technologies empowers analysts to extract actionable intelligence from the chaotic landscape of social media, enhancing our understanding and response to critical events in a sustainable manner.
The gaps in the existing literature are threefold. Firstly, there is a scarcity of comprehensive reviews that systematically collate and analyze the use of transformer technologies in disaster analytics, hindering the development of a cohesive understanding of this field. Secondly, a clear categorization of how transformer-based technologies could assist in disaster analytics is completely missing. Lastly, critical discussions on the limitations, ethical considerations, and future directions of these technologies in disaster analytics are notably sparse. By systematically reviewing and categorizing existing research, this study aims to fill these gaps, providing a foundation for future research to build upon and ensuring that the exploration of these technologies in disaster analytics progresses in a balanced and ethically considerate manner. By articulating the current state of research, this study aims to contribute to the field by (1) synthesizing existing applications of transformer technologies in disaster analytics, (2) developing a comprehensive categorization of how existing research applied transformer technologies on social media-based disaster analytics, (3) identifying research trends and insights, and (4) proposing avenues for future research that address current limitations, particularly in enhancing the ethical use of social media data and improving the robustness and adaptability of transformer technologies in diverse disaster contexts.
In short, this study answers a critical research question on “how do transformer technologies contribute to disaster analytics, and what are the implications for categorizing their applications, addressing limitations, within the context of social media-based disaster analysis”. Thus, this investigation systematically examined the extant literature employing innovative transformer-based technology for the critical analysis of disaster and emergency crisis events. Through the meticulous configuration of pertinent keywords within prominent academic databases, namely Web of Science and Scopus [14,15], a total of 114 relevant publications were retrieved. Employing the preferred reporting items for systematic reviews and meta-analyses (PRISMA) methodology, 53 highly pertinent academic studies were identified for comprehensive review and analysis. This meticulous review and analysis facilitated the development of a novel classification scheme, categorizing the aforementioned 53 publications into 10 distinct categories. Additionally, it is noteworthy that beyond the creation of this innovative classification scheme for existing literature concerning the utilization of transformer technology in social-media-based disaster analytics, this study presents a methodological and systematic review of the subject of employing contemporary AI-based tools such as Litmaps [16,17].
In the subsequent section (namely, Section 2), a succinct contextual backdrop on social-media-based disaster analytics is proffered, alongside an explication of the systematic literature review methodology employed in this research endeavor. Section 3 elucidates the outcomes of the literature review, accompanied by an extensive discourse on the comprehensive categorization of extant scholarly works. Furthermore, a bibliographic scrutiny is furnished pertaining to the resultant corpus of existing publications.
2. Materials and Methods
A brief contextual background of both transformer-related algorithms and social-media-based disaster analytics is necessary for clearly articulating the systematic literature methodology within this study.
2.1. Algorithms in Social-Media-Based Disaster Analytics
The evolution of algorithms leading to the development of GPT can be traced through significant milestones in natural language processing (NLP) and deep learning. Beginning with traditional techniques like support vector machines (SVMs) and TF-IDF for classification and feature extraction, respectively, in the late 1990s and early 2000s, the field advanced with algorithms like TextRank and latent dirichlet allocation (LDA) for text summarization and topic modeling around 2004. In the era of deep learning, convolutional neural networks (CNNs) emerged as powerful tools for various tasks, including NLP, around 2012. Subsequently, the introduction of transformer architecture revolutionized sequence modeling, paving the way for models like BERT, which improved natural language understanding, around 2018. Variants such as ALBERT, RoBERTa, and Distil-BERT aimed at enhancing efficiency and performance, while MobileBERT addressed resource constraints from 2019 onwards. GPT, based on the transformer architecture, represents the pinnacle of this evolution, leveraging pre-training on vast corpora to achieve remarkable capabilities in natural language generation and understanding; this started in 2018. Table 1 shows the details of these algorithms and Figure 1 shows the evolution.
Table 1.
Algorithm categories and algorithms investigated in this review.
Figure 1.
Evolution of algorithms leading toward GPT technologies.
2.2. Social-Media-Based Disaster Analytics
Figure 2 illustrates a conceptual model depicting the utilization of GPT, LLM, and transformer technology to gain critical insights into an earthquake event that occurred in Japan. As depicted in Figure 2, social media users expressed their concerns regarding the earthquake through various forms of posts, including live updates, expressions of support for victims, and calls for assistance from those directly affected. Systems equipped with GPT, LLM, or transformer technology have the capability to automatically analyze millions of these messages, enabling the detection of disaster or crisis events, determination of event location, and assessment of event severity, as elucidated in Figure 2. Essential inquiries regarding these disasters, such as their location, impact severity, causation, and assistance requirements, can all be addressed using this advanced technology, as depicted in Figure 2. The responses to fundamental questions regarding who, what, where, when, why, and how, illustrated in Figure 3, have the potential to significantly alleviate the adverse effects of disaster, crisis, and emergency events.
Figure 2.
Use of transformer technology in social-media-based disaster event detection and classification.
Figure 3.
Use of transformer technology in social-media-based disaster analytics for answering specific questions.
Researchers in [18] demonstrated how BERT and multi-layer perceptron (MLP) technologies have been directly applied to enhance disaster response outcomes. Focusing on the DKI Jakarta flood disaster in early 2020, the research utilized BERT for classifying tweets related to flooding incidents and MLP to process geospatial features, achieving an accuracy of 82% without stemming and with stop-word removal. This approach not only enabled the effective categorization of tweets into “flooded” and “not flooded” but also facilitated the visualization of classified tweets on a two-dimensional interactive map, thereby providing critical insights for disaster response and situational awareness. This novel application of transformer technologies underscores their potential in leveraging social media data for timely and accurate disaster response and management [18].
In another study, researchers introduce a novel average voting ensemble deep learning model (AVEDL model) that combines pre-trained transformer-based models like BERT, DistilBERT, and RoBERTa [19]. This model aims to classify emotions from COVID-19-related emergency calls and social media data, showcasing the direct impact of transformer and GPT technologies on disaster response outcomes. By achieving an accuracy of 86.46% and a macro-average F1-score of 85.20%, the AVEDL model outperforms standard deep learning and machine learning models in detecting emotions from textual data during the pandemic. This approach demonstrates the effectiveness of leveraging advanced NLP techniques to support mental health care and emergency response efforts by understanding and addressing the public’s emotional state during a crisis [19].
2.3. Systematic Literature Review
This study used major databases like Scopus and Web of Science to acquire existing scholarly works that used transformers on social-media-based disaster analytics. Earlier work in [14,15] has suggested using these data sources (i.e., Scopus and Web of Science) as primary sources. These benchmark studies on systematic literature review (i.e., [14,15]) suggested against using Google Scholar as a primary source within a systematic study. Despite its potential utility for exploratory analysis, Google Scholar’s lack of clear inclusion criteria and limitations in executing advanced query-based searches, essential for systematic literature review, have led previous scholars to advise against its use for such purposes [15]. Section 2.1 outlines the necessity of utilizing a variety of keywords to denote algorithm types, such as GPT, transformer, and LLM. Additionally, it emphasizes the importance of including multiple disaster scenarios like flood, earthquake, cyclone, and landslide, as well as relevant social media platforms such as social media and Twitter, as discussed in Section 2.2. These keywords are combined using “AND” and “OR” logic to precisely define the scenario described in Section 2.2. Consequently, an advanced query approach is employed for this research.
Table 2 shows the advanced query used for capturing most relevant research works from databases like Scopus and Web of Science. Data sources and platforms that do not support advanced query were explicitly excluded (e.g., Google Scholar [15]). As seen from Table 2, 79 articles were found in Scopus and another 33 papers were found in Web of Science. For acquiring a more comprehensive list of the existing literature, AI-based tools like Litmaps were also utilized as alternative registers. By typing the DOIs of published papers found in both Scopus and Web of Science, any works that cited these seed works were identified in Litmaps. An additional two articles were suggested by Litmaps, as shown in Figure 4. Figure 4 represents the PRISMA flow diagram and Table 3 shows the detailed inclusion and exclusion criteria used for this study.
Table 2.
Use of advanced query for database search.
Figure 4.
Flowchart showing how PRISMA methodology was applied in conducting this systematic literature review.
Table 3.
Inclusion and exclusion criteria for acquiring existing scholarly works.
As seen from Figure 4, from a total of 114 articles found from databases (Scopus and Web of Science) and the register (i.e., Litmaps), 27 duplicates were identified. After removing these 27 articles, 87 articles were screened via critical analysis of their titles and abstracts. Any articles that did not explicitly cover the focus of study (i.e., “use of transformer technology in social-media based disaster analytics”) were screened out. As shown in Figure 4, 32 articles were initially screened out before obtaining the full texts. Finally, full texts were downloaded for 55 studies. After critical review of all of these 55 articles, 2 articles were excluded as they did not use any transformer technology to analyze disaster situations.
This rigorous systematic literature review process is reproducible, as the precise queries employed within the respective data sources are delineated in Table 2. Notably, these queries were executed on 15 February 2024 and, consequently, any studies published subsequent to this date was not incorporated into the study. Furthermore, inclusion criteria encompassed solely peer-reviewed journal and conference papers in the English language, while unpublished studies failing to meet the stringent standards of peer review were excluded from this systematic literature review.
Following the systematic literature review, a comprehensive categorization scheme was synthesized following the thorough examination of the 53 existing literacy works. Each research work was meticulously analyzed to identify the common themes, objectives, and methodologies employed. These themes were then organized into distinct categories based on their overarching goals and contributions to the field of disaster management and response. The resulting category scheme aimed to provide a comprehensive overview of the diverse research efforts in utilizing advanced technologies for analyzing social media data in disaster and crisis contexts, offering insights into the breadth and depth of the research landscape. The next section details the results of this categorization scheme.
In summary, this study conducted a systematic review of the literature on using transformer-based technologies for disaster analytics on social media. It employed advanced query strategies in major databases like Scopus and Web of Science, excluding Google Scholar due to its limitations. The search process emphasized diverse keywords and disaster scenarios, resulting in 114 identified articles, of which 55 were subjected to thorough analysis. Two articles were excluded for not using transformer technology. Reproducibility was ensured by detailing search queries, limited to literature before 15 February 2024, and restricted to peer-reviewed English publications. A categorization scheme was developed based on common themes, offering insights into research efforts in leveraging technology for disaster management via social media analytics.
3. Results
Using the above methodology of systematic literature review, 53 existing works specifically focusing on using transformer-based technologies on social-media-driven disaster analytics were found. When categorizing studies into broader categories by reading the literature, the key themes, methodologies, research goals, and outcomes mentioned across these documents were identified. Then, these studies were grouped based on similarities in these aspects, forming categories that reflected the overarching topics or research areas within the literature. The category scheme serves as a valuable organizational framework, allowing researchers and practitioners to navigate the complex and diverse landscape of GPT/LLM/transformer technology applications in disaster and crisis analysis on social media. By systematically categorizing research works into distinct themes and objectives, the scheme facilitates a better understanding of the various dimensions of research in this domain. Additionally, it provides a basis for comparative analysis, enabling researchers to identify trends, gaps, and emerging areas of interest for further investigation and development. As shown in Figure 5, the following 10 categories comprehensively classify the existing scholarly works by critically looking at the areas of disasters, algorithms used, technologies used, benefits, and disadvantages. Table 4, Table 5, Table 6, Table 7, Table 8, Table 9, Table 10, Table 11, Table 12 and Table 13 categorize all of the 53 published papers into the 10 proposed broader categories.
Figure 5.
Categorization of the existing studies into six different broader categories.
Individual breakdowns from all of the 53 existing works are provided in Appendix A (Table A1, Table A2, Table A3, Table A4, Table A5, Table A6, Table A7, Table A8 and Table A9). These tables offer a numerical summary of transformer technology applications in disaster management on social media, showcasing accuracy percentages, precision, recall, F1 scores, and other quantitative metrics across various domains. For instance, the accuracy levels for disaster event detection and classification range from 82% to 98%, sentiment analysis achieves precision scores of up to 97.63%, recall scores exceed 96.64%, and tweet classification attains F1 scores as high as 97.16%. These metrics underscore the effectiveness of different algorithms in addressing diverse challenges in disaster management through social media analytics, while providing insights into their practical implications and potential limitations.
3.1. Disaster Event Detection and Classification
Within these classification groups, studies that portray techniques for detecting and classifying various types of disasters, such as floods, wildfires, earthquakes, etc., from social media data are included. Thus, 22 of the 53 studies found during this literature review were included [18,20,21,22,23,24,25,26,27,28,29,30,31,32,33,34,35,36,37,38,39,40] (as shown in Table 4 and detailed in Appendix A, Table A1). As seen from Table 4, models within this category demonstrate a commendable ability to discern disaster-related content within the vast expanse of social media data, often yielding high accuracy rates in classification tasks. However, this effectiveness is juxtaposed with various challenges and limitations, ranging from the stemming process potentially removing crucial features to the computational demands necessitated by complex model architectures.
Table 4.
Summarization of algorithm categories for “Disaster Event Detection and Classification”.
3.2. Sentiment Analysis and Public Perception
This category includes studies focusing on analyzing public sentiment and perceptions towards disasters or crisis situations. The research works in [19,41,42,43,44,45] fall within this category, as shown in Table 5 (detailed in Appendix A, Table A2). Notably, models such as BERT demonstrate remarkable accuracy in classifying sentiments towards COVID-19 vaccines and reporting symptoms, leveraging contextual embeddings for nuanced understanding [19,42]. However, challenges such as lower performance exhibited by fixed embeddings, as evidenced by Word2Vec, underscore the importance of employing adaptable models to capture the contextual nuances effectively [42].
Table 5.
Summarization of algorithm categories for “Sentiment Analysis and Public Perception”.
3.3. Information Summarization and Retrieval
This classification includes [28,33,34,46,47,48], which are research works aimed at summarizing and retrieving crisis-relevant information from social media data to enhance situational awareness and decision making. Table 6 presents this detailed categorization scheme (Detailed in Appendix A, Table A3). Models such as T5 for summarization [46] and GPT-3 for document retrieval demonstrate promising capabilities in facilitating effective summarization of crisis-relevant information from social media and online news sources, thereby enhancing situational awareness during crisis events. However, challenges such as the complexity of handling multilingual data and the potential for reduced accuracy in cross-lingual information retrieval and summarization underscore the need for careful consideration of contextual nuances and methodological refinement in employing transformer-based models for this purpose.
Table 6.
Summarization of algorithm categories for “Information Summarization and Retrieval”.
3.4. Location Identification and Description Extraction
Studies in this category try to extract location descriptions and identify geographical references from disaster-related social media messages [49,50,51]. Table 7 summarizes the categorization of location identification and description extraction. The detailed review for each paper is provided in Appendix A, Table A4. BERT with BiLSTM-CRF achieves high accuracy in recognizing toponyms, aiding location identification in disaster communications [49,51]. However, its practical application lacks direct examples in disaster management contexts.
Integrating geo-knowledge with GPT models like ChatGPT and GPT-4 significantly improves location description extraction accuracy from social media, outperforming traditional NER approaches by over 40% [50]. Yet, its effectiveness depends on the availability and quality of geo-knowledge, posing challenges in generalization across regions and disaster types.
Table 7.
Summarization of algorithm categories for “Location Identification and Description Extraction”.
3.5. Tweet Prioritization and Useful Information Extraction
Research works in this category demonstrate methods for prioritizing tweets and extracting useful information, such as rescue requests or informative tweets, to aid in disaster response efforts. Within this systematic literature review at least nine studies were categorized within this classification [29,31,52,53,54,55,56,57,58]. This study critically analyzed 53 published papers and identified 9 belonging into this category (as shown in Table 8). The detailed paper-by-paper comparison is provided in Appendix A, Table A5. These technologies, including BERT, RoBERTa, and multi-task learning approaches, show promise in accurately categorizing tweets, predicting flood levels, and enhancing database classifications [29,52,53]. However, challenges such as model complexity, computational costs, and the need for extensive training datasets underscore the ongoing efforts required to optimize their effectiveness in real-world disaster management scenarios. In particular, flash flood classification employs FF-BERT, a multi-label text classification model, to enhance existing databases [57]. Despite improvements, it exhibits relatively low prediction performance for minority labels compared to the baseline model.
Table 8.
Summarization of algorithm categories for “Tweet prioritization and useful information extraction”.
3.6. Multimodal Data Analysis
This category represents research works utilizing both textual and visual data from social media for more comprehensive disaster analysis and response. The existing studies [45,59,60,61,62,63] are grouped under this category, as demonstrated in Table 9. The detailed summary for papers in the “Multimodal Data Analysis” category is provided in Appendix A, Table A6.
Table 9.
Summarization of algorithm categories for “Multimodal Data Analysis”.
3.7. Multilingual and Cross-Lingual Disaster Analysis
These are studies addressing disaster analysis and classification across different languages or in multilingual contexts such as the works demonstrated in [55,64] (Table 10). The detailed summaries for both [55,64] are located in Appendix A, Table A7.
Table 10.
Summarization of algorithm categories for “Multilingual and Cross-lingual Disaster Analysis”.
3.8. Emotion and Sentiment Identification
Studies in this group attempt to identify the emotions and sentiments expressed in social media posts related to disasters or crises. For example, [19] falls under this category, as shown in Table 11.
Table 11.
Comparison of transformer technology used on social media for “Emotion and Sentiment Identification”.
3.9. Performance Evaluation and Comparison of Models
This category groups research works focusing on evaluating the performance of various models and techniques in disaster-related tasks, often comparing different algorithms or approaches. The studies in [30,32,40,65,66,67,68] are categorized under this group. Table 12 clearly shows the relevant studies within this category. Detailed summaries for all papers in this category are provided in Appendix A, Table A8. This categorization compares the transformer technologies used for performance evaluation in disaster management scenarios. Technologies such as BERT, DistilBERT, and MobileBERT demonstrate high accuracy and efficiency in tasks like tweet classification and crisis event detection. Challenges include reliance on keyword position for disaster prediction, complexity in integrating multiple data sources, and potential overfitting due to the complexity of models like BERT. For example, the SMDKGG framework and transformers in [67] for metadata classification approaches achieve high precision, recall, and accuracy in generating knowledge graphs from disaster tweets. However, the integration and processing of multiple data sources and algorithms may be complex, requiring extensive computational resources and expertise in machine learning and natural language processing.
Table 12.
Summarization of algorithm categories for “Performance Evaluation and Comparison of Models”.
3.10. Practical Applications and System Development
These are studies describing the development and deployment of practical systems or tools for disaster support, such as chatbots, crisis communication platforms, etc. The four studies that fall within this category are shown in Table 13. The detailed paper-wise summaries are provided in Appendix A, Table A9.
Table 13.
Summarization of algorithm categories for “Practical Applications and System Development”.
4. Discussion
The validation process in this study, following the PRISMA methodology, involved rigorous screening of articles based on inclusion and exclusion criteria (detailed earlier in Table 3), ensuring relevance to the study’s focus on transformer technology in social media disaster analytics. In this section, prevailing research trends and discernments (as exemplified in Figure 6, Figure 7, Figure 8, Figure 9 and Figure 10) are elucidated. Additionally, the potential directions for future research aimed at mitigating the existing constraints are described. Thus, the research objectives delineated earlier in the introduction section have been deliberated upon.
Figure 6.
Five different categories of algorithms prominently being used within the surveyed scholarly works.
Figure 7.
Number of publications by country.
Figure 8.
Number of publications by year.
Figure 9.
Number of publications by publication venue (i.e., journals and conferences).
Figure 10.
Number of publications by area of research.
4.1. Critical Analysis and Interpretation
Through meticulous examination spanning from Table 4, Table 5, Table 6, Table 7, Table 8, Table 9, Table 10, Table 11, Table 12 and Table 13, coupled with an in-depth scrutiny of the algorithmic methodologies employed across these extant studies pertaining to diverse facets of disaster analytics, it was discerned that BERT emerged as the preeminent choice among algorithms, with subsequent prevalence observed in BERT-based variants such as DistilBERT, RoBERTa, and MobileBERT, among others. This trend is corroborated by the data presented in Figure 6, wherein 29 scholarly works explicitly incorporated BERT, while an additional 28 works referenced BERT-based algorithms. Furthermore, four studies leveraged GPT, three delved into deep learning paradigms, and nine opted for assorted other algorithmic frameworks. The specific classifications of these algorithms within overarching categories, as illustrated in Figure 6, were earlier delineated in Table 1. BERT and its derivatives, being the most established technologies as of 2018 and 2019 (as demonstrated earlier in Figure 1), have garnered the highest level of popularity, in contrast to emerging technologies such as GPT.
The 53 scholarly articles revealed various insight in terms of number of documents per country (i.e., origin of research), number of publications per year, the particular domain of research, the publication venues, and others. Firstly, the origin of research, as shown in Figure 7, provides insights into the geographical distribution of research efforts, revealing which countries are actively contributing to this field and potentially identifying regions where more research support or collaboration may be needed. Secondly, examining the number of publications per year (as shown in Figure 8) allows for the identification of trends and shifts in research focus over time, highlighting emerging areas of interest or declining topics.
As depicted in Figure 8, the utilization of GPT, LLM, and transformer technology in the analysis of disaster-related social media posts emerges as a prominent subject, evident from the upward trajectory in yearly publications observed since 2020. As seen from Figure 9, within the 53 articles investigated, 24 were from journals and 29 were from conference proceedings. Identifying publication venues helps researchers identify the key journals or conferences where significant contributions are being made, providing guidance for future publication strategies and networking opportunities within the academic community. Finally, categorizing publications by the specific domains of research enables researchers to understand the breadth and depth of research within different subfields, facilitating targeted exploration and knowledge synthesis. The primary research domains identified in this systematic literature review are computer science, accounting for 39.83% of the studies, followed by engineering with 16.10%, decision sciences with 9.32%, social sciences with 8.47%, and mathematics with 6.78% (as seen in Figure 10).
Overall, leveraging bibliometric data enhances understanding of the research landscape and informs strategic decision making for both individual researchers and the broader scholarly community.
4.2. Limitations of Social-Media-Based Disaster Analytics Using Transformer
The application of GPT-based disaster monitoring systems is susceptible to the limitations associated with sycophantic behavior and hallucinations. Sycophantic behavior may manifest when the system overly praises or exaggerates the severity of a situation based on the tone or content of social media posts, potentially leading to inaccurate assessments and responses [71]. Additionally, hallucinations may occur when the model generates false or misleading information based on incomplete or ambiguous data, resulting in erroneous interpretations of disaster-related events and subsequent actions [72]. These limitations underscore the importance of thorough validation and contextual understanding in utilizing GPT technology for disaster monitoring.
The utilization of social media data for disaster analytics, while invaluable for real-time insights and response optimization, is fraught with ethical considerations and potential privacy concerns. A significant ethical issue arises from the prevalence of fake users and accounts [73], which can distort analyses and lead to misinformation being spread during critical times, complicating disaster response efforts. Additionally, the proliferation of fake news on social media platforms exacerbates the challenge of distinguishing between reliable and misleading information, making it crucial for disaster analytics tools to incorporate robust verification mechanisms [74]. Privacy concerns are also paramount, as the collection and analysis of social media data might inadvertently expose sensitive personal information, risking breaches of individual privacy and violating user consent [75]. Ethical considerations extend to ensuring that the data used does not perpetuate biases or inequalities, given that social media users do not represent the entire population affected by a disaster. Hence, disaster analytics initiatives must prioritize ethical guidelines that include transparency, consent, privacy protection, and the critical evaluation of data sources to mitigate the impact of fake content, all while respecting the diverse voices within affected communities.
4.3. Addressing the Challenges and Future Research Avenues
To mitigate the limitations of social-media-based disaster analytics using transformer technology, such as sycophantic behavior, hallucinations, and ethical concerns, a multi-faceted strategy is essential. First, incorporating multi-modal data analysis that combines text with geographical and temporal data can reduce reliance on potentially biased social media narratives, enhancing the accuracy of disaster assessments. Implementing cross-validation techniques with authoritative external data sources, such as satellite imagery and official disaster reports, can help identify and correct hallucinations or exaggerated claims.
To address ethical and privacy concerns, deploying anonymization techniques and differential privacy measures ensures sensitive personal information is protected, while establishing a robust ethical framework for data use that includes transparent consent processes and bias mitigation algorithms. Furthermore, leveraging community feedback mechanisms can enhance the verification process, allowing for the correction of misinformation and the inclusion of diverse perspectives. This comprehensive approach not only addresses the current limitations but also strengthens the system’s capacity to adapt to future challenges, ensuring that disaster analytics remains a reliable and ethical tool for crisis response and management.
5. Conclusions
The systematic literature review on the use of GPT technology for social-media-based disaster analysis yields significant insights into the current state of research in this burgeoning field. By meticulously analyzing 114 articles obtained through rigorous database searches following the PRISMA process, 53 highly relevant scholarly works were identified, shedding light on various aspects such as the geographical distribution of research, publication trends, and thematic domains. The developed novel classification scheme of 10 distinct categories (as shown in Figure 5) provides a structured understanding of the research landscape, facilitating the identification of trends, gaps, and emerging areas. Figure 6, Figure 7, Figure 8, Figure 9 and Figure 10 demonstrate analytical insights into current body of knowledge within the scope of this study. Despite the potential, challenges such as sycophantic behavior, hallucinations, ethical considerations, and privacy concerns underscore the necessity for enhanced model robustness, refined data validation techniques, and the integration of human oversight mechanisms. Addressing these challenges through future innovations in transformer technologies could significantly enhance disaster analytics’ effectiveness, reliability, and ethical integrity, offering promising avenues for advancing disaster management practices in our increasingly interconnected and data-driven world.
This research holds substantial relevance for multiple stakeholders. Policymakers and disaster management authorities can leverage the findings to enhance their understanding of social media’s role in disaster monitoring and response, informing more effective strategies and interventions. Academic researchers benefit from the categorized literature, which serves as a foundational resource for further investigation and exploration of specific topics within the realm of GPT technology and disaster analysis. Furthermore, practitioners in fields such as natural disaster response, crisis communication, and humanitarian aid can derive practical insights from the reviewed literature to improve their operational capabilities and decision-making processes.
Future innovations in transformer technologies are poised to significantly enhance disaster analytics through improved data synthesis, real-time information processing, and ethical data use. Enhanced models could offer more accurate, nuanced interpretations of complex social media data, leading to better identification of emerging crises and more targeted disaster response efforts. Additionally, advancements in ethical AI and privacy-preserving techniques will address concerns around data sensitivity and bias, ensuring that disaster analytics tools not only become more powerful but also more responsible and inclusive, ultimately leading to more effective and equitable disaster management and response strategies. Additionally, interdisciplinary collaborations between computer scientists, social scientists, and domain experts may yield innovative approaches for harnessing GPT technology’s potential while ensuring the reliability and ethical integrity of disaster analysis efforts. By integrating the technical expertise of computer scientists with the contextual insights of social scientists and the specialized knowledge of domain experts, these collaborations can significantly enhance model accuracy, relevance, and ethical integrity. This comprehensive approach ensures that AI-driven disaster response systems are not only technically proficient but also socially responsible and aligned with the nuanced needs of affected communities. Such advancements hold promise for advancing the field and facilitating more resilient and responsive disaster management practices in an increasingly interconnected world.
Funding
This research received no external funding.
Institutional Review Board Statement
Not applicable.
Informed Consent Statement
Not applicable.
Data Availability Statement
Available upon request.
Acknowledgments
Special appreciation is reserved for the COEUS Institute, Maine, US (https://coeus.institute/ accessed on 3 February 2024), where the author serves as the Chief Technology Officer, for fostering an environment conducive to research excellence. The institute’s commitment to advancing knowledge in AI and pattern discovery has significantly enriched the author’s endeavors in conducting this systematic review.
Conflicts of Interest
The author declares no conflicts of interest.
Appendix A
Figure A1.
Advanced query result returned 79 documents from Scopus.
Figure A2.
Advanced query result returned 33 documents from Web of Science.
Table A1.
Comparison of transformer technology used on social media for “Disaster Event Detection and Classification”.
Table A2.
Comparison of transformer technology used on social media for “Sentiment Analysis and Public Perception”.
Table A3.
Comparison of transformer technology used on social media for “Information Summarization and Retrieval”.
Table A4.
Comparison of transformer technology used on social media for “Location Identification and Description Extraction”.
Table A5.
Comparison of transformer technology used on social media for “Tweet Prioritization and Useful Information Extraction”.
Table A6.
Comparison of transformer technology used on social media for “Multimodal Data Analysis”.
Table A7.
Comparison of transformer technology used on social media for “Multilingual and Cross-lingual Disaster Analysis”.
Table A8.
Comparison of transformer technology used on social media for “Performance Evaluation and Comparison of Models”.
Table A9.
Comparison of transformer technology used on social media for “Practical Applications and System Development”.
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