- Article
The Impact of Service Orientation and Airport Service Quality on Passenger Satisfaction and Image: Evidence from Indonesia
- Agus Usman,
- Yudi Azis,
- Budi Harsanto and
- Anton Mulyono Azis
Background: Airport service quality and service orientation are important aspects of managing passenger satisfaction and airport image. The aim of this paper is to analyze the influence of service orientation and airport service quality on airport im...

