Tourism and Hospitality, Volume 6, Issue 1

Guided by the situational crisis communication theory (SCCT), this study explores how a destination marketing organization (DMO) managed crisis communication during a prolonged low-responsibility crisis. It analyzes the production process of crisis c...

This study investigates the attitudes of local communities in Western Serbia toward tourism development, with a focus on the potential for implementing community-based tourism (CBT) as a sustainable model. CBT emphasizes local community involvement i...

The complexity of companies in the restaurant industry is clear, and various techniques can be used to make decisions. The analysis of performance and the optimization of restaurant menus are considered important, which is why several approaches can...

Emotional contagion is a common phenomenon among hotel employees, creating an environment of shared emotions that can influence work-related outcomes such as job performance, job satisfaction, and psychological well-being. However, strategies to miti...

This study explores the influence of social media on tourists’ decision-making processes, focusing on Cape Verde as an emerging tourist destination. The aim is to understand how social media platforms shape tourists’ perceptions and choic...

The research of revenue management (RM) practices is widespread in the accommodation sector, but not in the restaurant industry. This study aims to ascertain which RM practices are the most used in the restaurant industry, organizing them by clusters...

This research tackles an essential gap in understanding how passengers prefer to interact with artificial intelligence (AI) or human agents in airline customer service contexts. Using a mixed-methods approach that combines statistical analysis with f...

This paper critiques the Western-centric lens in gender studies, emphasising the need for decolonial, intersectional, and inclusive methodologies in community-based tourism (CBT) research. It argues that universalist narratives often overlook local p...

During the COVID-19 pandemic, the tourism sector encountered multiple challenges. Numerous governments chose to lock down their cities and countries. Despite this, many companies found their online businesses making the greatest leaps in their portfo...

This paper investigates a sustainable proposal for tourist hospitality. It presents a Life Cycle Assessment (LCA) analysis to evaluate the set-up phase of a new hostel by comparing two different scenarios of interior design: one with new furniture an...

This study explores how gender influences risk perception and tourist destination choice by examining the academic literature from the Web of Science and Scopus databases spanning 1995 to 2022. Through bibliometric methods, this research uncovers pat...

The European Union has been trying to adjust its tourism policy in response to the challenges posed by the recent COVID-19 pandemic. The funding of the EU Cohesion Policy has been one of the primary mechanisms guaranteeing that all regions can be pre...

Despite the many advances and successes of tourism economics, a number of major issues remain unseen by, immune to, and unaffected, or even exacerbated, by its approaches and prescriptions. To address this shortcoming, prompted by the 20th anniversar...

AI-controlled chatbots have been used in travel services for some time and range from simple hotel reservations to personalized travel recommendations. However, the acceptance of chatbots compared to human interlocutors has not yet been extensively s...

Artificial intelligence (AI) stands out as a transformative force in various sectors, offering both new opportunities and challenges. In tourism and music events, AI has proven to be a powerful tool for improving the attendee experience, personalizin...

In its long-term vision for tourism development (2017–2036), Thailand has chosen to focus on the development of quality tourism, which is supposed to enable sustainable tourism development and a more inclusive sharing of tourism-generated reven...

Womens’ entrepreneurial endeavours, particularly in rural areas, have led to establishing Small and Medium-sized Enterprises (SMEs) focused on tourism initiatives, significantly enhancing rural tourism experiences while promoting local culture....

Climate change has profound impacts on tourists’ travel demands, travel decisions, travel experiences, and the development of the tourism industry. Consequently, understanding tourists’ knowledge, attitudes, and practices (KAP) towards cl...

This study explores visitor perceptions and behaviors regarding sustainable tourism in Brighton, focusing on the economic, environmental, and social dimensions of sustainability across key tourism sectors, including Destination Management Organizatio...

This study contributes towards the burgeoning literature on the negative social consequences of touristification by uncovering the entanglement of gender violence and the territories produced by tourism in Lisbon’s nightlife districts. Drawing...

Community-based tourism (CBT) is an innovative and participatory approach that places local communities at the center of tourism development. This model aligns with the United Nations Sustainable Development Goals (SDGs), particularly SDG 1 (No Pover...

This paper explores the intersection of tourism and environmental theories, highlighting how sustainability serves as a critical bridge between the two disciplines. Tourism theories such as Butler’s Tourism Area Life Cycle (TALC) and the Theory...

Delivering superior value in sustainable accommodation is critical for gaining a competitive advantage in the tourism market. However, till now, little is known about how individual cultural orientations impact tourists’ perceived value of sust...

This paper focuses on analyzing online visitor reviews of Romanian palaces and castles because these comments could represent the starting point for improving tourist offerings. Additionally, expert evaluations were included in analyzing the relevanc...

With the rapid development of digital networks and communication technologies, traditional word-of-mouth (WOM) has transformed into electronic word-of-mouth (eWOM), which plays a pivotal role in improving the management and service quality of ancient...

The purpose of this study is to evaluate green hotels in Sentosa Island, Singapore, with big data analysis utilizing online reviews regarding environmental sustainability practices. Tourism, while providing significant economic benefits, also contrib...

The research contributes to developing and implementing four tourist hubs in Salamanca, León, and Zamora (Spain) territories and the District of Guarda (Portugal). These hubs will act as innovation pivots promoting innovative, sustainable, and...

Over the past few decades, many environmental labels and schemes have been established at different levels to verify the degree to which businesses are operating in an environmentally sustainable manner and to inform tourist choices. These voluntary...

This study addresses the need for a comprehensive analysis of the demand for qualified personnel in Spain’s hotel accommodation sector, situating the issue within a context of increasing demand for specialized and highly personalized services i...

The present study aims to examine the effects of physically and psychologically supportive work environments on innovative work behavior and the effects of innovative work behavior on job performance. This study surveyed 275 hotel employees in Thaila...

The relationship between tourism and the environment is often studied through tourism’s impact on destinations, with limited focus on how eco-degradation affects tourism, including residential tourism, which remains the most loyal to specific d...

Traveling to locations featured in anime has become a significant tourism behavior as the number and popularity of Japanese anime works have increased. The widespread phenomenon of anime-induced tourism has called for destination marketing that welco...

Although scientific literature already shows the connections between gamification, tourism and sustainability, there is still a gap in research into how gamification can transform cities into more playful, sustainable and intelligent tourism destinat...

This study aimed to develop a scale for measuring the online convention service quality (OCSQ) for the effective management of conventions held online. This study followed three steps to develop the measurement scale of OCSQ. First, a literature revi...

Higher education serves a pivotal role in enhancing citizens’ quality of life and, therefore, must uphold high standards of quality. This study evaluated the quality of services provided by departmental administrative offices using the SERVQUAL...

Skills are one of the main themes in academic and labor environments. Nowadays, digital, green, and social and cultural skills are the key to achieving sustainable practices and sustainable development goals. Therefore, this study aims to characteriz...

This study addresses the persistence of patriarchal structures and the reproduction of traditional gender roles in rural settings. In particular, this research explores agritourism, an emerging sector of rural tourism that, while providing economic o...

This study proposes the Tourism Adaptable Digital Marketing Framework (TADMF), a flexible, cyclical model tailored to optimize digital marketing strategies for hotels and destinations. By leveraging data-driven insights and neuromarketing principles,...

This paper estimates the contribution of the hotel sector to the main macroeconomic figures of the Greek economy. For this purpose, we use a combination of input-output models as well as survey-based data. The analysis of the intersectoral relationsh...

The COVID-19 pandemic has meant a serious risk to the economic viability of companies and the sustainability of employment in the restaurant sector, a high-impact activity for the economy and employment in Mexico and Spain. This paper analyzes the ca...

The concept of dark tourism has attracted considerable attention in recent years. The studies in this field examine the convergence of tourism and morbidity. The research problem lies in understanding the complex dynamics between the preservation of...

Tourism and climate change have a two-way relation. Spatial planning can challenge this correlation, by making tourism destinations more resilient to climate change and tourism contributing less to the climate change acceleration. Based on literature...

Gastronomic tourism has become a dynamic segment within the tourism sector, serving as a vital tool for the economic, cultural, and environmental growth of regions that emphasize culinary experiences. This study examines the motivations of young food...

This study aims to develop the concept of self-social engineering in the context of tourism, focusing on tourists’ pro-environmental behavior. By integrating psychological theories such as Environmental Psychology Theory, the Theory of Planned...

The Majapahit House heritage area in Trowulan, Indonesia, represents a significant initiative where local communities, government agencies, and cultural organizations collaborate to preserve traditional architecture while developing cultural tourism....

The study focuses on the challenges that the gig-economy brings to the labour market. Digitalisation is transforming the nature of labour relations, and the ratio of the employed to the self-employed is changing. By expanding the scope of digital tec...

Italy’s rural areas provide significant tourism opportunities which support local economies and sustainable development. This study examines the impact of socio-economic, technological, natural–ecological, and political–legal factor...

This study examines the role of Komodo Island in boosting Indonesia’s status as a leading global tourism destination, emphasizing the importance of balancing environmental preservation with visitor satisfaction for sustainable growth. By conduc...

Considering the growing consumer demand for local food products in the United States, several restaurants are seeking to include locally sourced meat and seafood products on their menus. Despite this trend, limited research has examined what factors...