Advances in Queueing Theory, 2nd Edition

In non-Markovian tandem queueing networks the output process of one site, which is the input process to the next site, is not renewal. Consequently, the correlation analysis of that output processes is essential when studying such networks. A correlation analysis in the M/G/1 queue has been studied in the literature via derivation of the joint Laplace-Stieltjes transform (LST) of the sum of two consecutive inter-departure times. That LST is obtained by considering all possible cases at departure epochs. However, those epochs are expressed via dependent variables. In this paper, we first extend the analysis to the more general PH/G/1 queue, and investigate various queues, such as E₂/G/1 and C₂/C₂/1. Then, we consider the lag-n correlation, which requires derivation of the joint LST of sum of n + 1 consecutive inter-departure times. Yet, deriving this LST by the common approach becomes impractical for n + 1 ≥ 3, as the number of all possible cases at departure epochs increases significantly. To overcome this obstacle, we derive a corresponding single-parameter LST, which expresses the sum of n + 1 consecutive inter-departure times via the (n + 1)-st departure epoch only. Consequently, the latter LST is expressed via a much fewer number of possible cases, and not less important, as a function of independent variables only, eliminating the need to derive the corresponding joint density. Considering the M/G/1 and the E₂/G/1 queues, we demonstrate that the joint LST can be reconstructed directly via the corresponding single-parameter LST when n + 1 = 2. We further conjecture that the multi-parameter joint LST can be reconstructed from the corresponding single-parameter LST in more general queues and for values of n + 1 > 2. The conjecture is validated for various PH/G/1 queues and proved for n + 1 = 3 in the M/G/1 case. The new approach facilitates the calculation of lag-n correlation of the departure process from PH/G/1 queue for n + 1 ≥ 3. Our analysis illuminates the cases when using renewal approximation of the output process provides a proper approximation when studying non-Markovian stochastic networks. Full article

We consider a multi-server queueing system with a visible queue and an arrival flow that is dynamically dependent on the system’s rating. This rating reflects the level of customer satisfaction with the quality and price of the provided service. A higher rating implies a higher arrival rate, which motivates the service provider to increase the price of the service. A steady-state analysis of this system using the proposed mechanism for changing the rating and a threshold strategy for changing the price is performed. This is carried out via the consideration of a suitably constructed multidimensional Markov chain. The impact of the variation in the threshold defining the strategy for changing the price on the key performance indicators is numerically illustrated. The results can be used to make managerial decisions, leading to an increase in the effectiveness of system operations. Full article

A model of a single-server queuing-inventory system (QIS) with a limited waiting buffer for consumer customers (c-customers) and catastrophes has been developed. When a catastrophe occurs, all items in the system’s warehouse are destroyed, but c-customers in the system are still waiting for replenishment. In addition to c-customers, negative customers (n-customers) are also taken into account, each of which displaces one c-customer (if any). The policy (s, S) is used to replenish stocks. If, when a customer enters, the system warehouse is empty, then, according to Bernoulli’s trials, this customer either leaves the system without goods or joins the buffer. The mathematical model of the investigated QIS is constructed in the form of a continuous-time Markov chain (CTMC). Both exact and approximate methods for calculating the steady-state probabilities of constructed CTMCs are proposed and closed-form expressions are obtained for calculating the performance measures. Numerical evaluations are presented, demonstrating the high accuracy of the developed approximate formulas, as well as the behavior of performance measures depending on the input parameters. In addition, an optimization problem is solved to obtain the optimal value of the reorder point to minimize the expected total cost. Full article

In this paper, we consider a multi-server queue with a finite buffer. Request arrivals are defined by the Markov arrival process. Service is provided to groups of requests. The minimal and maximal group sizes are fixed. The service time of a group has a phase-type distribution with an irreducible representation depending on the size of the group. The requests are impatient. The patience time for an arbitrary request has an exponential distribution. After this time expires, the request is lost if all servers are busy or, if some server is idle, with a certain probability, all requests staying in the buffer start their service even if their number is below the required minimum. The behavior of the system is described by a multi-dimensional continuous-time Markov chain that does not belong to the class of level-independent quasi-birth-and-death processes. The algorithm for the computation of the stationary distribution of this chain is presented, and expressions for the computation of the queuing system’s performance characteristics are derived. The description of a delivery system operation in terms of the analyzed queuing model is given, and the problem of the optimization of its operation is numerically solved. Multi-server queues with a phase-type distribution for the group service time that are dependent on the size of the group, the account of request impatience, and the correlated arrival process have not previously been analyzed in the existing literature. However, they represent a precise model of many real-world objects, including delivery systems. Full article

This article deals with the queuing-inventory system, composed of c junior servers, a senior server, two finite waiting halls, and an infinite orbit. On occasion, junior servers encounter challenges during customer service. In these instances, they approach the senior server for guidance in resolving the issue. Suppose the senior server is engaged with another junior server. The approaching junior servers await their turn in a finite waiting area with a capacity of c for consultation. Concerning this, we study the performance of junior servers approaching the senior server in the retrial queuing-inventory model with the two finite waiting halls dedicated to the primary customers and the junior servers for consultation. We formulate a level-dependent QBD process and solve its steady-state probability vector using Neuts and Rao’s truncation method. The stability condition of the system is derived and the $\mathbb{R}$ matrix is computed. The optimum total cost has been obtained, and the sensitivity analyses, which include the expected total cost, the waiting time of customers in the waiting hall and orbit, the number of busy servers, and a fraction of the successful retrial rate of the model, are computed numerically. Full article