Tourism Employment and Firm Strategies: Current Issues and Main Challenges
A special issue of Sustainability (ISSN 2071-1050). This special issue belongs to the section "Tourism, Culture, and Heritage".
Deadline for manuscript submissions: closed (28 February 2023) | Viewed by 7679
Special Issue Editors
Interests: tourism; entrepreneurship; corporate social responsibility
Interests: business and management; environmental management; corporate social responsibility; tourism
Special Issue Information
Dear Colleagues,
Tourism is a labor-intensive, people-focused service industry and its survival and sustainability depend, to a large extent, on the work factor. Human resources are particularly relevant in tourism because workers are key in providing services (García-Mestanza et al., 2019) in a working environment characterized by harsh conditions and demanding clients (Zhao et al., 2011). Workers are one of the most valuable resources of tourism firms because, with their effort, firms can achieve better business results and greater competitiveness. Moreover, tourism occupies a prominent position as a driving force for job creation and is mentioned in the UN 2030 Agenda of Sustainable Development Goals (SDG) 8, 12 and 14 (United Nations, 2015).
The COVID-19 pandemic has led to a collapse in the tourism industry, affecting its workforce with unprecedented intensity (Baum et al., 2020; ILO, 2020) and casting a long shadow of profound economic, social, political, and cultural impacts (WBCSD, 2020; He & Harris, 2020). Additionally, the pandemic is expected to impact employment in the tourism industry by triggering new processes and fueling previous trends like digitalization and automation. It will also reinforce the need for quality of work as an important element in the promotion of employment in the coming years (UNWTO, 2019). Quality of work is understood as a multidimensional concept that sums up the aspirations of people in their working lives, considering issues such as labor relations, rights, gender gaps and work-life balance (García-Rodríguez et al, 2020). The strategic and responsible management of human resources in tourism firms is, therefore, essential for the competitiveness and sustainability of the tourism industry in a global context.
Taking all this into account, in this Special Issue, we invite papers that analyse present and future employment in the tourism industry, from the perspectives of both the workers and tourism firms. In this sense, the Special Issue is devoted but not limited to aspects such as digitalization, robotization and automation and their impact on tourism employment; quality of employment; internationalization of firms and labor markets; diversity management strategies in the workplace; new competences needed and their relation with education and skills development.
References
Baum, T., Mooney, S. K., Robinson, R. N., & Solnet, D. COVID-19’s impact on the hospitality workforce–new crisis or amplification of the norm? International Journal of Contemporary Hospitality Management. 2020
García-Mestanza, J., Cerezo Medina, A., & Cruz Morato, M. A. A Model for Measuring Fair Labour Justice in Hotels: Design for the Spanish Case. Sustainability, 2019. 11(17), 4639.
García-Rodríguez, F. J., Armas Cruz, Y., González-de-la-Rosa, M. Decent work in hospitality: scale development and validation. Journal of Sustainable Tourism. 2020. Available online: https://doi.org/10.1080/09669582.2020.1865386
He, H., & Harris, L. The Impact of Covid-19 Pandemic on Corporate Social Responsibility and Marketing Philosophy. Journal of Business Research. 2020
ILO. COVID-19 and the world of work. 2020
United Nations. Transforming our world: The 2030 agenda for sustainable development. United Nations, Department of Economic and Social Affairs: New York, USA. 2015
UNWTO, World Tourism Organisation: The Future of Work and Skills Development in Tourism. 2019. Retrieved from: https://www.e-unwto.org/doi/pdf/10.18111/9789284421213 (accessed 27 April 2021)
WBCSD. Corporate social responsibility: Meeting changing expectations. World Business Council for Sustainable Development. 2020
Zhao, X. R., Qu, H., & Ghiselli, R. Examining the relationship of work–family conflict to job and life satisfaction: A case of hotel sales managers. International Journal of Hospitality Management, 2011. 30(1), 46–54.
Prof. Dr. Francisco J. García-Rodríguez
Prof. Dr. Yaiza Armas-Cruz
Prof. Dr. Manuel González-de-la-Rosa
Guest Editors
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Keywords
- human resosurce management in tourism
- tourism employment
- diversity management in tourism
- education and skills development in tourism
- digitalisation, automation and robotisation
- decent work and quality of work in tourism
- corporate social responsibility and employment in tourism firms
- human resources management and competitiveness in tourism firms
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