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Tour. Hosp., Volume 5, Issue 4 (December 2024) – 2 articles

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19 pages, 960 KiB  
Article
Improving Guest and Owner Satisfaction through a Circular Economy: An Agritourism Case Study
by Paula Tavares de Carvalho, Ricardo Jorge Raimundo and José Dias Lopes
Tour. Hosp. 2024, 5(4), 887-905; https://doi.org/10.3390/tourhosp5040051 (registering DOI) - 26 Sep 2024
Abstract
This study examines the role of agritourism in developing strategies to promote a circular economy by applying the 3Rs (reduce, reuse, and recycle) and improving guests’ satisfaction. It contributes to filling the gap in the literature regarding the challenges posed, impact evidence, potential [...] Read more.
This study examines the role of agritourism in developing strategies to promote a circular economy by applying the 3Rs (reduce, reuse, and recycle) and improving guests’ satisfaction. It contributes to filling the gap in the literature regarding the challenges posed, impact evidence, potential trade-offs, and socioeconomic considerations for the application of the 3Rs strategy in small tourism businesses. Interviews with hotel owners/hosts and guests were conducted through mainly qualitative methods, and the content was analyzed. This study reports on a case study conducted with a convenience sample of customers from a rural tourism company in Portugal to assess their position concerning the company’s 3Rs strategy. The case study reveals that common categories—hosts, breakfast, decoration, environment, and comfort—appreciated by guests align with the 3Rs practices. It was found that being environmentally responsible, taking part in the circular economy, and interacting with it can improve not only the satisfaction of guests but also hosts, thus creating memorable experiences for both. This study also shows that the position of customers regarding the 3Rs is not monolithic, with reusing and recycling emerging most prominently. This study shows that, in this context, a circular economy is feasible, provides tangible benefits, and successfully combines operational efficiency and guest convenience. This study also shows that it is possible to establish a successful tourism supply strategy based on a circular economy, particularly the 3Rs. Still, this strategy should not look at the 3Rs as if they were a uniform reality. Full article
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13 pages, 277 KiB  
Article
The Effect of Major, Education, and Skill Match on Job Satisfaction and Turnover Intention among Culinary Arts Graduates
by Tae-Kyun Na, In-Young Jung and Saem Han
Tour. Hosp. 2024, 5(4), 874-886; https://doi.org/10.3390/tourhosp5040050 - 25 Sep 2024
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Abstract
This study aims to investigate the impact of job match on turnover intention and job satisfaction within the culinary industry. To achieve this purpose, the study analyzes data from 264 graduates of culinary-related programs who participated in the Graduate Occupational Mobility Survey (GOMS). [...] Read more.
This study aims to investigate the impact of job match on turnover intention and job satisfaction within the culinary industry. To achieve this purpose, the study analyzes data from 264 graduates of culinary-related programs who participated in the Graduate Occupational Mobility Survey (GOMS). The findings revealed that the better the match between a graduate’s major and their job, the more significantly turnover intention decreases and job satisfaction increases. In contrast, skill and educational matches were found to have no statistically significant impact on these outcomes. Additionally, the primary reasons for turnover include low salaries, inadequate job match, and uncertainty about future opportunities within the organization. Therefore, to ensure that culinary graduates can smoothly transition into the culinary field after graduation, educational institutions and the industry must continuously develop HR systems and programs that reflect the values of these graduates. Full article
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